Join to apply for the Damage Insurance Agent (Bilingual)- EN role at RBC
3 weeks ago Be among the first 25 applicants
Join to apply for the Damage Insurance Agent (Bilingual)- EN role at RBC
What is the opportunity?
The role at RBC Insurance Advice Centre offers flexibility and fulfillment, providing you with the best of both worlds.
Job Summary
Job Description
What is the opportunity?
The role at RBC Insurance Advice Centre gives you the best of both worlds - the flexibility you need for your life and the fulfillment you seek in your work.
As a bilingual Licensed Insurance Advisor for Home \& Auto, you'll be the trusted voice on the phone providing insurance advice and options to help clients protect what's important. You're empathetic, helpful, friendly, and provide clear, upfront insurance advice. You are curious, caring, detail-oriented, and focused on delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions and referring clients within the organization.
What will you do?
- Provide insurance advice and solutions to clients based on their needs through inbound calls.
- Exhibit a consistent, positive client experience and resolve concerns at first contact, building relationships through meaningful discussions.
- Complete personalized needs assessments using tools and resources to support advice recommendations.
- Understand regulatory risks when underwriting and updating policies.
- Use procedures effectively during client conversations.
- Maintain relationships with partners to work as one RBC team.
What do you need to succeed?
Must-have
- Possession or willingness to obtain the Quebec Damage Insurance certificate and the General Insurance License for Ontario and other provinces.
- Bilingual in English and French.
- Exceptional customer service skills.
- Flexibility to work shifts within the hours of operation (Monday -- Friday, 8:00am -- 8:30pm).
- Digital literacy across devices.
Nice-to-have
- Post-secondary education.
- Knowledge of insurance products.
- Customer service and/or sales experience in a contact centre.
What's in it for you?
At RBC, you can develop new skills, enjoy flexible benefits, and grow your career in a supportive environment. Benefits include:
- Award-winning team and inclusive culture.
- Comprehensive rewards package including benefits and stock options.
- Supportive leadership and learning opportunities.
- Flexible work arrangements.
- Opportunity to impact clients and communities.
RBC supports flexible work arrangements, subject to role requirements.
