Job Title: Guest Services Agent - Hotel
We are seeking a Guest Services Agent to join our team in the hospitality industry. The ideal candidate will be responsible for providing excellent customer service, managing reservations, and assisting guests with their needs.
Work Setting
- Hotel, motel, resort
- Rural area
- Staff accommodation available
- Willing to relocate
- Campground workers
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel, and change room reservations
- Provide information on hotel facilities and local points of interest
- Process guest departures, calculate charges, and receive payments
- Follow emergency and safety procedures
- Answer telephone calls and relay messages
- Assist guests with special needs
- Perform light housekeeping duties
- Provide excellent customer service
Student Status
Security and Safety
Transportation and Travel
- Own transportation and vehicle
- Willing to travel regularly
- Valid driver's license
- Public transportation available
Work Conditions and Physical Capabilities
- Fast-paced environment
- Overtime required
- Standing for extended periods
Personal Suitability
- Client focus
- Efficient interpersonal skills
- Flexibility
- Good judgment
- Organized and reliable
- Team player
- Availability for shift or on-call work
- Availability for the advertised start date
- Current student status
- Legal ability to work in Canada
- Willingness to relocate
- Proximity to the job location
- Previous experience in hospitality preferred
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