Position: Manager of Property and Maintenance Services (Manager)
COHO Management Services Society
Reports to: Executive Director (ED)
Salary: $95,000 -$110,000
COHO Management Services Society is a non-profit property management company and has been a trusted partner to housing co-ops since 1984.
We are part of the Co-operative Housing Federation of BC's group of social enterprises and are proud to be certified as a Living Wage Employer and part of Local 3000 of UNIFOR.
Our Board of Directors are all members of housing co-ops, so they understand the need to empower and develop staff to effectively meet the unique property management needs of co-ops. That's probably why we're BC's largest provider of property management services to housing co-ops.
Organization Overview
The Co-operative Housing Federation of BC (CHF BC) along with its affiliated entities, COHO Management Services Society, and the Community Land Trust (CLT) forms a comprehensive support system for housing co-ops across British Columbia.
COHO Management Services is a professional management company specializing in property management services for housing co-ops. By providing management services to housing co-ops, COHO plays a key role in ensuring that housing co-ops are successful housing operators and that co-ops are a reputable form of tenure and deserving of investment from government.
Accountability
COHO's services to housing co-ops are structured in three functional areas; Member and Administrative Services, Financial Services and Property and Maintenance Services. The most senior staff in these areas report to the Executive Director and work closely together to ensure consistent alignment and integrated approach to delivery of service to COHO's clients.
COHO non-management staff are represented by UNIFOR Local 3000.
Overview of Responsibilities
The Manager leads the team responsible for delivering maintenance coordination and onsite technical services to housing co-ops so that clients' properties are proactively maintained and operated, and all sites are safe and functional. They understand that sound building operations can impact the day-to-day operations and interactions of the co-ops' community. They ensure the work of maintenance coordinators, technicians, custodians and home inspectors together with tradespeople are aligned while prioritizing communications with residents of the co-op. The Manager will periodically report to the Board of Directors, addressing concerns and providing strategic recommendations for property upkeep.
With an entrepreneurial mindset, the Manager will work closely with the ED to grow the business and add new lines of business, including project management for capital projects. They are responsible for submitting competitive bids for new and expanding services and developing long-term relationships with clients.
Key Responsibilities/Functions
The major responsibilities of this position include, but are not limited to:
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Team Leadership \& Supervision
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Manage and provide guidance to all staff providing maintenance coordination and on site property maintenance services.
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Develop and executive a comprehensive staff development program for maintenance and field operations staff
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Foster a positive and efficient work environment
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Property Maintenance \& Compliance
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Oversee all maintenance operations for housing co-ops, ensuring properties are well-maintained.
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Administer co-ops' asset management plans as required
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Analyze and interpret property inspections to identify and address maintenance issues and provide technical advice to clients
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Ensure all work performed on the property meets health, safety, and regulatory standards.
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Develop and implement maintenance schedules, preventive maintenance plans, and emergency response procedures.
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Develop and implement risk management protocols
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Contract \& Vendor Management
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Coordinate with external contractors and tradespeople for specialized repairs and projects.
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Negotiate service agreements to ensure cost-effective and high-quality maintenance work.
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Working closely with CHF BC's group buying program, establish a preferred vendor program
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Establish and execute and tendering and quotation process for COHO's clients as required
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Reporting \& Communication
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Liaise regularly with the management team to support seamless service delivery
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Prepare periodic reports for the Board of Directors on maintenance status, challenges, and improvement plans
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Act as the primary point of contact for maintenance concerns raised by housing co-ops
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Maintain accurate records of maintenance activities, work orders, and compliance reports
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Sector Representation
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Represents COHO at industry events and in roles that support the sound management of housing co-ops.
Knowledge, Skills and Abilities
- Strong background and knowledge in building science, construction and/or operations of a large multi-unit family portfolio
- Knowledge of building codes, construction methods, building renovations and retrofits and relevant safety regulations.
- Ability to establish effective working relationships with co-op members
- Effective leadership skills and ability to communicate and work with all levels of the company's employees, tradespersons and others engaged in the co-op's operations
- Excellent written and verbal communication skills and the ability to inspire, lead, motivate and manage a diverse staff team
Education and Experience
- Certification or experience in home inspections
- Bachelor's degree in a related field
- Experience in the operations of a variety of housing tenures and community-controlled housing buildings
Working Conditions
- The Manager expected to deal effectively with a large volume and great variety of work.
- The position requires frequent visits to co-op buildings
- Travel is primarily within the province, although some out-of-province and overnight travel may be expected
Personal Accountability
- Dedicate focus and time to expanding own leadership capacity and capabilities
- Demonstrate personal resilience, calm and confidence and positive presence under pressure
CHF BC is proud to be certified as a Living Wage Employer.
CHF BC hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA community.
We thank all applicants for their submissions, however, only those persons selected for an interview will be contacted.
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