What can you expect in this role?
- Promote and educate prospects on Pet Health Insurance (PHI) to sell pet health insurance via inbound and outbound calls and/or online
- Assist customers with policy and claims-related inquiries and up-selling/retaining PHI policies with existing customers
- Achieve targets through sales and recommendations to bind client policies via inbound and outbound calls
- Determine appropriate insurance products and coverage levels for clients
- Contribute to continuous improvements of sales and service processes
- Accurately document and follow up with customers to maintain client files
What do you bring to the role?
- Level 1 OR Level 2 is a must
- High school diploma or equivalent combination of education and experience
- You have strong verbal and written communication skills
- You're versed in navigating multiple computer programs at once
- You're experienced at achieving individual and team goals
- You have proven ability to recognize sales opportunities in a contact center environment
- 2-3 years of experience with outbound sales is an asset
High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
Salary Range is $43,700 - $80,500
