Administrative Assistant -- Waterloo, ON
About This Opportunity
FOCUS Assessments looking for a candidate who is a quick learner and highly organized, with excellent computer skills, to work as an Administrative Assistant supporting our Intake and Scheduling teams at our Waterloo clinic.
This is a full-time position reporting to the Manager of Operations.
Take an inside look at what you'll do each day
- Data Entry of Referral into Referral Management Software
- Provide appointment details (Appointment Letters and Notices) to referral source within Service Level Agreement expectations
- Receive/retrieve medical information from Referral Source and prepare Medical Briefs to be sent to assessors in a timely manner;
- Identify any conflict of interest within the medical file by reviewing the material provided and action accordingly;
- Accurately apply appropriate naming convention and save all documents within standard process;
- Transmit or forward documentation packages to assessors through their desired channel of secure communication;
- Provide necessary documentation and coordinate communication with assessors for any arbitration or expert witness testimony requirements.
- Assist with answering incoming calls
- Support for same day of issues, cancellations and no shows including direct reschedules
- Assist with Appointment Reminder Calls
- Other administrative support, as required
What You Need To Be Successful
- Computer Proficiency -- MS Office 365, MS Excel and MS Word, and Adobe Acrobat/Reader
- Excellent telephone manner, ability to communicate in English by phone and email
- Strong organizational and prioritizing skills and effective time management skills required
- Ability to learn quickly in a fast-paced environment with minimal supervision
- Accuracy and attention to detail in tasks
- Knowledge of the rehabilitation and independent medical sector an asset, but not required
What CBI Health Offers You
- Continuous learning and skills development, including management opportunities
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible hours, which allow work-life balance and focus on quality of life
About Us
CBI Health is proud to be recognized by Deloitte as one of Canada's Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.
CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.
