The Business Transformation Manager plays a key role in ensuring that organizational projects and initiatives meet objectives on time and budget by increasing employee and stakeholder adoption and usage. This role will focus on the people side of change, which involves preparing, supporting and equipping stakeholders to adopt and use changes to business processes, systems and technology, job roles, organization structures, processes/procedures, and more.
The primary role of the Business Transformation Manager is to develop and implement change management strategies and plans that maximize employee and stakeholder adoption and usage of required changes. These responsibilities also include plans and efforts to anticipate and minimise resistance from employees and stakeholders who are impacted by the changes.
The Business Transformation Manager's goal is to driver faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact employees and stakeholders who must use the changes in their daily work. These improvements increase benefit realization, value creation, ROI, and the achievement of results and outcomes.
The Business Transformation Manager will work with stakeholders within the BCMEA as well as the martime industry and larger supply chain to help stakeholders through transitions and assist stakeholders integrate change management activities with project plans.
Responsibilities
- Apply a structure methodology and lead change management activities: Leverage a change management methodology, process and tools to create a strategy to support the adoption of changes required through organizational projects and initiatives.
- Support communication efforts: Enable the design, development, delivery and management of key communications.
- Assess the Change Impact: Conduct impact analyses, assess change readiness, and identify key stakeholders.
- Support Training Efforts: Provide input, document requirements, and support the design and delivery of training programs.
- Additional responsibilities:
- Complete change management assessments.
- Identify project sponsors early, understand their sponsor saturation, and help them manage their sponsor responsibilities efficiently by bundling projects and ensuring they are provided with the bare but critical essentials to move projects forward through their involvement at key meetings, and by providing them necessary preparatory materials (slide decks, speaking notes, meeting invitations, etc.). Celebrate their sponsorship.
- Identify, analyze and prepare risk mitigation tactic.
- Identify and manage anticipated and persistent resistance.
- Consult and coach project teams.
- Create actionable deliverables for the core change management plans:
Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan.
- Create actionable deliverables for any required 'extend' plans as required, such as a Resistant Management Plan.
- Support and engage senior leaders.
- Coach people managers and supervisors.
- Support organizational design and definition of roles and responsibilities.
- Coordinate efforts with other specialists.
- Integrate change management activities into the project plan(s).
- Evaluate and ensure user readiness.
- Manage Stakeholders.
- Track and report issues.
- Define and measure success metrics and monitor change progress.
- Support change management at the organizational level.
- Manage the change portfolio.
Qualifications
- A solid understanding of the change process.
- Experience in a multi-employer / stakeholder and/or unionized environment.
- Experience with and knowledge of change management principles, methodologies and tools.
- Experience leading projects or change management efforts specific to large scale technology projects (new systems, system migrations, etc.)
- Exceptional communication skills, both written and verbal.
- Excellent active listening skills.
- Ability to clearly articulate messages to variety of audiences.
- Ability to establish and maintain strong relationships.
- Ability to influence others and move toward a common vision or goal.
- Flexible and adaptable;
able to work in ambiguous situations.
- Resilient and tenacious with a propensity to persevere.
- Forward looking with a holistic approach.
- Organized with a natural inclination for planning strategy and tactics.
- Problem solving and root-cause identification skills.
- Able to work effectively at all levels of an organization.
- Must be a team player and able to work collaboratively with and through others.
- Acute business acumen and understanding of organizational issues and challenges.
- Familiarity with project management approaches, tools and phases of the project lifecycle.
- Experience with large-scale organizational change efforts.
- Change Management Certification or designation desired.
BC Maritime Employers Association is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and welcome applications from candidates of all backgrounds.
