Requisition ID
224268
Tangerine is Canada's leading direct bank, offering flexible and accessible banking options, innovative products, and award-winning client service. Our employees are motivated by a shared goal to help Canadians live better lives, with a focus on community impact and internal culture. We prioritize employee empowerment and inclusivity, fostering a diverse environment supported by banking leaders committed to your success and development.
As part of our commitment to diversity, Tangerine provides access to a large Indigenous community and various Employee Resource Groups that celebrate intersectionality and support different lifestyles and backgrounds.
Bilingual (French and English) Client Service Specialist - Tangerine
As Canada's leading digital bank, Tangerine leverages advanced technology to redefine digital banking, continually evolving through collaboration and innovation. Join us if you thrive on new challenges and want to be part of an established disruptor shaping the Canadian banking landscape.
What You Will Be Doing
As a brand ambassador in our contact centre, you will deliver award-winning service and banking solutions, engaging with clients to support their daily banking needs, educating them about self-service channels, and proactively recommending suitable financial products.
Is this role right for you? In this role you will:
- Provide friendly, professional service through inbound, outbound, and eService channels in a fast-paced environment.
- Support clients with their banking needs and suggest products that meet their financial goals.
- Educate clients on financial products and self-service options to enable online banking independence.
- Aim for first contact resolution, identifying and addressing barriers to excellent service.
Hiring \& Training Details
- This position is hybrid (in-person) in Moncton, New Brunswick.
- Start date: July 2025 (TBD).
- Full-time position: 37.5 hours/week.
Work Shift Details
- In-person training required for 11 weeks.
- Availability for morning, afternoon, evening shifts, including weekends and holidays, between 7 am and 12 am.
Skills
We are looking for candidates with:
- Strong bilingual (French and English), both oral and written communication skills.
- Curiosity and a desire to help clients find solutions.
- A passion for delivering exceptional client experiences.
- Problem-solving and conflict resolution skills.
- Ability to quickly learn and adapt to contact centre technology.
- Strong time management and organizational skills.
- Experience in retail, sales, or customer service is an asset.
What's in it for you?
- Be part of a diverse, inclusive team that celebrates success and continuous learning.
- Access to extensive online and in-person training to support your career growth.
- Support for your financial and overall well-being through Tangerine benefits.
- A workplace that values authenticity---dress codes are relaxed.
- Workspace flexibility and the opportunity to work at the Toronto Raptors' official bank.
- Participation in Scotiabank's pension and benefits programs (for permanent employees).
We are committed to creating an accessible environment. If you require accommodations during the recruitment process, please inform our Recruitment team.
Location: Moncton, New Brunswick, Canada.
