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As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.
About the Team:
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.
*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.
Our Store Managers shine when they:
- Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
- Dare to exceed individual and store sales goals by building genuine connections with our fans.
- Embrace opportunities and soar beyond commercial targets and KPIs, setting new records and achieving remarkable success.
- Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
- Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
- Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
- Build your network and inspire bringing the best talent into Pandora across seasonal and core hiring including Assistant Store Managers, Sales Associates, and Sales Leads.
- Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.
- Utilize your brilliance across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, operational processes, and talent development.
- Perform all other duties as assigned.
Craft your career with us if you have:
- At least 3-5 years of experience as a Store Manager in a high-performance selling environment demonstrating results-oriented leadership.
- Strong communication skills, both written and verbal, demonstrating a sense of Care.
- The ability to charm and connect with people at all levels of the organization.
- Sharp business acumen, analytical thinking, and a track record of Delivering positive results.
- Talent in recruiting, retaining, and developing teams, with experience in succession planning and internal mobility.
- Knowledge of Microsoft Office 365 Suite and retail point of sale systems.
- Minimum age of 18 and ability to provide proof of identity and work eligibility.
- Flexibility to work nights, weekends, and holidays, with the ability to stand for extended periods and lift 50 pounds.
- Desire to grow professionally, with opportunities for learning and development, including tuition reimbursement and continuous feedback.
About Pandora:
Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Our products are sold in over 100 countries through more than 6,800 points of sale, including over 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide. We aim to be carbon neutral by 2025, using mainly recycled silver and gold, and have joined the Science Based Targets initiative. Pandora is listed on the Nasdaq Copenhagen stock exchange, with a revenue of DKK 23.4 billion in 2021.
Our recruitment procedures are transparent and fair, removing biases and ensuring equal opportunities. We encourage applicants to refrain from including identity-related information such as photos, marital status, or age.
About Pandora NAM:
The Pandora North America team includes over 115 employees in New York \& Baltimore, more than 80 at our Logistics Center in Maryland, 100 in field positions, and over 3,900 in our stores. The USA is Pandora's largest market, with over 1,400 points of sale, including more than 420 concept stores, with over 300 owned and operated by Pandora.
