We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets.We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let’s start with the role
We seek a Customer Experience Analyst based in Ontario to analyze customer data, uncover insights, and collaborate with cross-functional teams to implement strategies that enhance customer journeys and drive satisfaction. Leverage your analytical skills to make a real impact and shape the future of our customer interactions.
As a Customer Experience Analyst, you will:
Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.).
Track external and internal events and industry changes that may affect customer satisfaction and proactively assess potential impacts.
Actively engage with customers and analyze customer feedback to create reports related to customer voice.
Serve as a project officer to deliver specific tasks/projects assigned and related to Customer Satisfaction.
Evaluate the success and long-term impact of implemented changes by installing and monitoring appropriate control metrics (CSAT/CES).
Investigate issues reported by our customers, analyze, communicate and follow up on key findings with various stakeholders.
Collaborate with other divisions / teams to resolve customer pain points in an efficient way.
Proactively identify improvement areas to enhance customer experience and operational efficiency.
Detect pain points in current internal processes, products and tools and initiate solutions and process refinements.
What you’ll bring:
Bachelor’s Degree in Business, Marketing or related field
Previous experience in Customer Experience, User Experience, or Design Experience roles.
Proficiency in English (mandatory).
Excellent communication and presentation skills.
Basic knowledge of data analysis.
Kaizen Gaming Perks
🕑 Hybrid way of working
🏃 A buddy will support you with your onboarding
💸 Competitive pay and bonus scheme
👩⚕️ Private health insurance for you
⭐Developmental 360° feedback framework
📚 Unlimited access to Udemy & continuous training
LI-Hybrid
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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
