Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Bilingual Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction. What’s in it For You: Enjoy a remote, full-time work schedule Be recognized for meeting goals and sharpen your professional business acumen Work for a stable, growing, global Fortune 500 company Comprehensive benefits package starting day 1 of employment What You Will Do: Process Ecolab inbound customer orders, service requests and inquiries (80-120 inbound calls per shift) Manage Order Processing inbox in a timely and accurate manner Handle all calls in a prompt and courteous manner to maintain excellent customer relations Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests Ensure a positive experience as you ask questions and listen empathetically Utilize solid problem solving and interpersonal skills Represent the Ecolab purpose to make the world cleaner, safer and healthier Work week and shift: Weekly schedule will typically be 40 hours/week, Monday to Friday, from 9:30am to 6:00pm ET Minimum Qualifications: High school diploma or equivalent Bilingual, English/French 1 – 2 years of customer service experience Proficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams) No immigration sponsorship available for this position Preferred Qualifications: Post-secondary degree or diploma Previous customer service experience in a call center environment is a definite asset Good computer skills and accurate keyboarding skills Experience using Customer Service software, such as SAP, CRM Team player and strong customer service focus Ability to interact professionally with others and work independently in a fast-paced environment Strong problem solving and interpersonal skills Excellent verbal and written communication skills Highly dependable team player Ability to prioritize workload and complete responsibilities on time #li-ca #li-remote A trusted partner at nearly three million customer locations, Ecolab (NYSE:ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, with an annual sales of $15 billion and more than 48,000 associates, Ecolab delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work. For more Ecolab news and information, visit www.ecolab.com.
