Company DescriptionCompany DescriptionWe don’t call them “salespeople” or “sales associates” because that’s not what we do. Our Sales Advisors are here to ensure that our customers enjoy a fantastic shopping experience, whether it’s offering them garment options or answering simple questions such as locating the fitting rooms. Because, in the end, we believe that our clothes will sell themselves. Our customers just need someone to engage them and offer advice, from time to time, to figure out what’s possible for their personal styleJob DescriptionJob DescriptionJob Responsibility including but not limited to:Customer Service:Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash pointAnswer phones courteously and promptlyJob Knowledge:Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunitiesRing on the register, report and handle all required transactions, issue receipts and pack merchandiseUnload delivery truck, receive, open and unpack merchandise and label merchandise with security tagsEfficiency:Execute reductions, price changes, transfers and cash register routinesUtilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as neededTeam Player:Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standardsAdhere to H&M values and internal standards policies and procedures contained in the H&M Employee HandbookQualificationsQualificationsMinimum Candidate Qualifications:High School graduate or equivalent preferred6 months of experience in customer service, retail industry preferredAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolCompetencies:Excellent customer service skillsAbility to recognize and execute selling opportunitiesAbility and willingness to run a cash registerGood communication and organizational skillsAbility to multitask in a fast-paced environmentAbility to take initiative to complete tasks and solve problemsAbility to meet deadlinesAbility to manage time and prioritizeMust be able to work a flexible work schedule including nights and weekendsJob Status: Nonexempt, Hourly (Part-Time or Full-Time)Additional InformationAccommodation:H&M will accommodate disabilities during the recruitment and selection process.If a job applicant requests accommodation from H&M, H&M will consult with the job applicant and make adjustments that best suit their needs.Successful job applicants of H&M will be notified of our policies for accommodating employees with disabilities
