Description
The Active Living in the Faculty of Kinesiology is currently seeking a Full-time Regular Equipment and Services Administrator.
This is an AUPE position that reports to the Equipment and Services Manager, Outdoor Centre. The position is based on a Monday to Friday 7hr work schedule however, during peak summer/winter times there will be a requirement for weekend and evening work.
This position entails a high volume of work of varying complexity and often with short time-lines for completion. The position requires a proactive approach in a complex environment and requires considerable judgment and decision making which generally follows outlined procedures and guidelines. The incumbent is expected to make discretionary decisions that impact rentals and programs. Problem solving, conflict resolution, document preparation, maintaining good and sound judgment under pressure and attention to detail are necessary. Maintaining clear and concise records is essential.
Summary of Key Responsibilities (job functions include but are not limited to):
- Listed below are some of the tasks and duties that are required of this position
- Responsible for the organization and administration of the Outdoor Centre rentals inventory and gear
- Takes the lead role in maintaining a high level of customer service at the Outdoor Centre rental operations
- To effectively coordinate and supervise the workflow of customer service/Tech staff on a daily basis. This includes setting work priorities, allocating staff resources and supervision of the workflow of the customer service staff on a daily basis
- Acts as the front-line authority who deals with customer complaints or exceptions to policies and procedures regarding equipment rentals or program registration
- Support the Equipment and Services Manager to ensure that customer service staff training is accomplished in a consistent, timely and thorough manner for all hourly paid staff. This includes working with program coordinators to ensure that training materials are current and accurate
- Ensures that information about problems and issues with equipment, or programs are effectively communicated back to the program coordinators who are responsible for those areas
- Deals effectively with customer questions and complaints
- Suggests recommendations for review of policies or processes that will improve customer service, Technical, and Office Administration
- Accurately assess fees, process payments, authorize credit card payments, balance daily deposits, process program & rental refunds and transfers
- Ensures that the customer service area has the tools and resources required to function effectively
Qualifications / Requirements:
- Diploma in Outdoor Pursuits or Recreation Administration
- Experience with maintenance & repair of outdoor gear
- Requires good interpersonal and communication skills such as diplomacy, punctuality, approachability, calmness during stressful times, the ability to focus and multi-task
- Requires good organizational and time management skills, accuracy, good attention to detail
- Knowledge and experience in the wide variety of outdoor activities offered by the Outdoor Centre
- Understanding of policies and procedures relating to inventory and equipment management and maintenance
- Wilderness First Aid is preferred
- Valid police security check
- Good working knowledge of MS Office applications particularly Excel and Word
- Familiarity with University core business systems, CSIS and PeopleSoft is an asset
- Strong computer skills with an ability to learn and manage new operating systems
Application Deadline: June 03, 2025
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the Specialist / Advisor Job Family, Phase 1.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments (equity@ucalgary.ca) and requests for accommodations can be sent to Human Resources (hrhire@ucalgary.ca).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
