SalaryThe salary range for this position is CAD $54.16 - $77.86 / hour
Job SummaryAre you a dynamic leader with a passion for knowledge exchange and making an impact in the health and social services sectors? We're looking for a dedicated Manager, MHSU Residential Contracts & Services to join our team. We have an exciting Full Time opportunity for a to join our team in at Central City Tower, located in Surrey BC.
What We’re Looking For:
- Bachelor's degree in a health related discipline
- Seven (7) years' experience in a community health care setting including five (5) years related clinical management experience with residential care facilities, or an equivalent combination of training and experience
- Valid Class 5 BC Driver's License
- Access to personal vehicle with appropriate insurance coverage
If you're ready to join a team dedicated to providing competent care and support, apply now! Together, we can make a significant difference in the lives of individuals and families, empowering them on their journey to recovery.
Watch this video to learn how Fraser Health supports mental health, hosted by our President, Dr. Victoria Lee: Navigating mental health with compassion
To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit this site: Fraser Health MHSU
Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Provides clinical program leadership and management of the mental health & substance use residential care and supported housing program supporting the residents, families and health service providers of residential licensed facility sites contracted by Fraser Health and supported housing contracted programs, and incorporates and promotes a trauma-informed and recovery-oriented approach and harm reduction framework while managing contract performance management and quality initiatives.
Accountabilities include supporting contracted service providers to meet contractual compliance, including compliance with Ministry of Health policy, in collaboration with Community Care Facilities licensing for facilities under the Community Care and Assisted Living Act and through work with Service Providers to support the delivery of safe, appropriate, and quality care to residents; supporting regional clinicians in providing residential liaison/coordination activities including complaints management and investigation; responding to and processing requests received by contracted services providers under the Freedom of Information and Protection of Privacy Act; and, ensuring the communication and resolution of system issues. Responsible for investigating quality of care concerns across contracted service provider beds as designated by senior management; develops recommendations to address findings/issues; maintains tracking and trending of quality-related information. Conducts Quality of Service Reviews on behalf of Fraser Health; leads and directs the development of Fraser Health wide facility activity requirements and special projects to expand residential capacity in contracted services.
Responsibilities
- Provides clinical operational management of existing contracts and services for facilities/service providers of MHSU residential services within Fraser Health.
- Develops and implements priority plans for the program, as well as goals, objectives, policies and procedures, ensuring effective outcome based services to build residential capacity in contracted MH&SU residential care facilities.
- Develops and manages an interdisciplinary team that provides clinical oversight; liaison; coordination and case management to supports the needs of clients and health service providers in contracted facilities. Maintains close linkages with regional referral team regarding access and flow.
- Selects, directs, supervises and evaluates staff to ensure performance of expectations/duties; promotes, disciplines & terminates staff as required.
- Provides consultation to the team regarding resolution of complex care issues, and interpretation of Fraser Health, Ministry, Licensing, Adult Guardianship and relevant Acts.
- Collaborates with internal and external partners to provide a comprehensive and integrated approach to clinical quality and contractual oversight in contracted residential services.
- Identifies and recommends the development of change of assigned program(s) to address current and future issues. Liaises with internal programs such as Access, Licensing, Home Health, Finance and Quality Improvement to discuss and resolve issues and to insure coordinated and responsive approaches.
- For operational/clinical/system issues, identifies areas of significant risk; coordinates investigation/follow up and develops mitigation strategies.
- Conducts regular contract reviews, addresses issues of non-compliance and implements mitigating strategies. Negotiates contracted compliance regarding MOH policy on a variety of issues (ie outbreak protocols) for existing contracts.
- Manages annual operating budgets for the contracted programs ensuring optimum utilization of funds.
- Plans and manages administration and information systems and resource plans so that daily operations and support activities are conducted in a timely, effective and outcome based approach.
- Leads and directs the development of facility activity requirements (ie. data collection, rate verification, temporary beds; leads and/or conducts special projects).
- Participates in MHSU Services and Fraser Health-wide planning for MHSU residential and related services. Liaises with user groups to discuss and identify strategies, initiates contact with external agencies and other health authorities to identify areas for opportunities and change.
- Liaises with Managers, Administrators, Physicians and other agencies to promote communications, information sharing and soliciting feedback on initiatives.
- Coordinates and/or prepares program statistics and information as required for program evaluation and improvement.
- Provides leadership on an annual/regular basis to initiatives or projects within MHSU Residential Contracts & Services, including a focus on capacity-building of contracted services to meet the needs of patients/clients/residents and families.
- Develops and maintains an organizational culture that is conducive to continued learning, quality improvement, fostering professional growth and our ability to attract, develop and retain excellent/productive employees.
QualificationsEducation and ExperienceBachelor's degree in a health related discipline, plus seven (7) years' experience in a community health care setting including five (5) years related clinical management experience with residential care facilities, or an equivalent combination of training and experience.
Valid Class V B.C. Driver's License with access to a vehicle for business related purposes.
CompetenciesDemonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Competencies:
- Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.
- Demonstrated understanding of trans theoretical model of change, harm reduction and trauma informed practice, and ability to be flexible and open to all ranges of treatment approaches. Ability to plan, prioritize and carry out projects.
- Knowledge of department management processes under collective agreements.
- Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
- Excellent oral, written and presentation skills.
- Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
- Knowledge of research methodology, practices and techniques.
- Excellent investigative, analytical and problem solving skills.
- Ability to work effectively under pressure and with changing priorities and deadlines.
- Knowledge of Information Systems applications, tools and concepts.
- Physical ability to perform the duties of the position.
About Fraser HealthFraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.
