MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the s?wx?wú7mesh, sel?íl?witulh, x?m??k??y??m, qiqéyt, sc??wa??n m?stey?x, k?ik?????m, q?ic??y?, q??a:n????n? , SEMYOME, and Matsqui nations where we are privileged to carry out our mission.
WHY YOU SHOULD WORK WITH US:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 List of Best Workplaces Managed by Women, and the 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.
Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.
JOIN OUR TEAM!
We are looking for an experienced and empathetic leader to fill the role of WorkBC Centre Manager who in collaboration with the WorkBC Employment Services team, will provide exceptional service to the community! Not sure if you meet 100% of the qualifications? We encourage you to apply anyway! MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
POSITION SUMMARY:
The Manager, WorkBC Centre (Catchment Manager) runs the daily operations of the WorkBC Employment Services Centre, delivers services as per contractual obligations to achieve program objectives and financial targets. The Manager provides staff supervision and training, tracks and monitors finances, ensures program policies are adhered to, maintains data quality, grows partnerships in the community, and evaluates operational performance to ensure that it addresses the needs of the agency and clients, and the requirements of funders.
KEY DUTIES AND RESPONSIBILITIES:
Interpret WorkBC program policies accurately and provide training to junior staff in policy interpretation
Connect policy understanding with strategies and processes that lead to improved client success, achieving program KPMs, and contractual outcomes
Act as the Site Manager for the premise occupied by the WorkBC Program, activities include liaising with MOSAIC’s facility manager to maintain highest level of a healthy and safe environment for staff and clients
Establish, maintain, and update systems to regularly monitor and meet program targets that are compatible with departmental systems
Work on continuous quality improvement to meet contract and agency objectives
Develop and maintain a strong relationship with multiple relevant stakeholders involved in the WorkBC Program, including the funder representative, service delivery partners, community organizations surrounding the WorkBC Centre, and local employers/Boards of Trade.
Participate/lead team, and relevant community meetings
Develop a variety of funding-related documents including contributing to proposals for program renewals, new programs, budgets, and letters of intent
Provide financial management for the WorkBC Employment Services Centre including activities such as developing cash flow, revenue projection, and expenditure monitoring
Establish systematic data collection
Present and analyze data and provide recommendations for improvements
Hire/retain, train, supervise, and evaluate WorkBC Centre staff
Ensure completion of performance evaluations and review and update of job descriptions for staff annually
Develop and support staff to reach their potential
Ensure implementation of MOSAIC’s policies and procedures
QUALIFICATIONS:
Post-secondary degree, diploma, or certificate in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resources management, business development, and project management) or a combination of training and experience related to delivering employment services
Three to five years of recent related experience in delivering government-funded programs, including writing and coordinating funding proposals, developing and monitoring budgets, managing human resources and community partnerships.
Valid and Satisfactory Criminal Record Check Required - Vulnerable Sector Check required
Financial Management
Presentation Skills
Supervisory and leadership skills
Ability to communicate effectively in English both verbally and in writing; other languages an asset
Interpersonal skills
Ability to deal effectively with others including the ability to work in a team and client-focused environment.
Standard office equipment; knowledge and experience with basic computer programs (MS Office, publishing software, database software).
Able to use and exercise sound judgment
Conflict resolution skills
Ability to plan, implement, organize, and prioritize work
Tactful, discrete, diplomatic, patient, flexible
Able to manage stress and work under pressure
Valid driver's license and access to a vehicle an asset
HOURS:
full-time position (35 hours per week). The occasional work on Saturdays may be required (every 1-2 months).
The successful candidate must be able to commute to our South Surrey-White Rock WorkBC Centre location at 108-1688 152 St, Surrey BC V4A 4N2. This position will be permitted to work from home one day per week, four days from the office.
COMPENSATION: $74,984.00 - $76,965.72 annual salary
BENEFITS:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
DEADLINE: June 13, 2025
IMPORTANT NOTES:
MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.
