At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $66 billion in assets. Join the FIRST Insurance Funding of Canada (FIRST Canada) team. We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture. We offer a flexible, hybrid-work model and our FIRST Flex program offers opportunity to work internationally. We have a comprehensive benefit package including: • Health Benefits: including medical, dental, vision, life, and health spending account • Financial Benefits: an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses • Education Benefits: education reimbursement and on-demand learning courses We have a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. We support work / life balance and promote growth-from-within opportunities. Why join this team? We have a culture that encourages an entrepreneurial spirit We offer multiple opportunities for development and upward mobility Job description Summary The primary role of a Junior Recovery Specialist will be to assist in the management of loan assets and the collections process. The Junior Recovery Specialist will be trained in all facets of the broader risk management operations of the business. The role is pivotal to the success of this growing business and offers diversity and the opportunity for personal and professional growth. What You’ll Do Administrative tasks, including updating daily Arrears logs, preparing daily, weekly arrears tracking reports and all administrative tasks related to 3rd party collection assignments. Ensure 3rd party collections requests are actioned within SLA. Recording daily Arrears items and activity Issuing cancellation notices and following up on return premiums Collecting on early/late term delinquencies by contacting borrowers to make payment arrangements; issuing repayment letters etc. Effectively manage daily inbound and outbound communication via phone and email Ensure FIRST Canada’s delinquency ratio and losses are kept within budget Other job related duties as assigned. Knowledge/Skills/Abilities required Have excellent written and verbal communication skills Have previous commercial unsecured collections experience Strong organizational and prioritization skills Be self motivated and proactive Strong attention to detail Possess an energetic and enthusiastic approach to your work and a desire to go the extra mile in customer service Be a strong team player, able to build relationships with team members, internal and external customers Solid abstract reasoning skills Demonstrate a flexible attitude towards change and the ability to adapt to new situations High degree of knowledge of Microsoft Office including: Outlook, Excel and Word Training/Education/Experience Qualifications College or University preferred 1-3 years of work experience, preferably with the Financial Services Industry/Insurance #LI-HYBRID At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization.
