Job Summary Job Description This position provides leadership to the operation and development of RBC Capital Markets overall Access Management and Control area. As the Director of the Access Management group within CM Technology Risk Services you will have the ability to design and operate critical components of Canada’s leading investment banks risk and control environment. This group plays a key function to both the Business and IT. This position serves as a layer of oversight in managing the Capital Markets Access Control System (CMACS) application inventory, Access Onboarding and Access Controls and Attestation Program. What will you do? Build and operate industry leading Access Provisioning and Fulfillment Processes and design and operationalize effective automation to support real time oversight of all access operations, controls and reporting key indicators Lead and manage high performing access administration teams (onshore and offshore) supporting high pressure and time sensitive lines of business. Work with functional groups across the organization (i.e. supplier management office, infrastructure teams, compliance, operational risk, application support teams, etc....) to create, document, and maintain operational processes What do you need to succeed? Must-have This role is subject to a high degree of complexity due to level of analytical, technical and process knowledge required. Strong analytical and problem-solving skills, with a keen attention to detail. Accurately defines problems and identifies relevant factors while objectively considering alternatives and anticipating the impact of possible solutions University degree or equivalent work experience. 15 years of relevant and broad-based experience in IT Team Lead/Management experience in various IT areas ideally, including a large Service Delivery role. Team Lead/Management in a high volume, service level driven Function and demonstrated ability to manage and develop full time, offshore and contingent workforce Solid knowledge of access management technologies and Processes required to drive automation path for application provisioning and fulfillment runbooks Ability to exercise sound judgment in managing escalations, exceptions and governance issues. Business exposure to a high demand/touch business such as Capital Markets Ability to multi-task and prioritize and work independently under tight deadlines in a fast-paced environment. Strong leadership, facilitation, negotiation, verbal and written communication skills to deal with senior management. Strong relationship management and managerial skills dealing with all parts of platform and all levels of senior management Nice-to-have Knowledge of risk controls and management Technical background Proven change leadership and change management skills Proven experience in creating and implementing reporting and processes Experience with identifying and implementing process/system changes which reduce risk, increase efficiencies or enrich customer service Experience with the following User Access Management areas: Access Request, Role-Based Access Control (RBAC), Provisioning, Fulfillment and Privileged Access What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to building close relationships with clients RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: Drives RBC’s high-performance culture Enables collective achievement of our strategic goals Generates sustainable shareholder returns and above market shareholder value #LI-Hybrid #LI-POST #TECHPJ Job Skills Capital Markets, Design, Identity Access Management (IAM), Management Process, Operational Delivery, Operational Risks, Operations Processes, People Management, Process Management, Threat Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2025-05-29 Application Deadline: Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
