Job Summary Support the IT operations of a software system (Charles River Investment Management System) used by institutional investment portfolio managers and traders. Job Description What is the opportunity? This is a production support role for the Charles River Investment Management System, used by institutional investment portfolio managers and traders. What will you do? Investigate and resolve day to day production support issues. This role involves rotational on-call and occasional weekend support Maintain the health and safety of production systems and applications. Identifies risks and proposes actions to mitigate Work with development teams and business partners to provide input on best IT solutions to a business problem Collaborate with interfacing applications and third-party vendors to meet business requirements and project objectives Effectively communicate and build rapport with team members, management, stakeholders, infrastructure teams and interfacing groups using a variety of techniques from initiation to closure Build knowledge in all aspects of the organization, the business and information systems What do you need to succeed? Must-have Proficiency with Microsoft SQL ( DDL, DML, DCL, DQL) Working knowledge of Windows Server, Operating System Admin, CMD commands Strong analytical, problem solving, decision making, and documentation skills Nice to have Prior hands-on expertise with the Charles River application Trading life cycle knowledge Mainframe JCL, ITIL foundation, Windows Batch scripting, UNIX shell scripting, ServiceNow What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. Opportunities to building close relationships with clients. Access to a variety of job opportunities across business and geographies. #Ll-Hybrid #Ll-POST #TECHPJ Job Skills Agile Methodology, Analytical Thinking, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Information Technology Operations, Interpersonal Relationships, Microsoft SQL Server, Problem Management, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-06-02 Application Deadline: 2025-06-30 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
