EMPLOYMENT OPPORTUNITY
Front Desk Clerk – Full-Time, Temporary
M’akola Housing Society
Duncan, BC – Ts-i-ts-uwatul Lelum
Position Summary
The Front Desk Clerk will report to the Assisted Living Manager and manage the reception area while providing a warm and friendly environment for all residents, guests, and employees. The Front Desk Clerk will be responsible for a wide range of administrative tasks while supporting the front desk.
The Temporary Front Desk Clerk is compensated at $24.80 per hour. Shifts are Tuesday and Wednesday 8:00am to 4:00pm and Thursday to Saturday, 4:00pm to 12:00am. This is a temporary, full-time position for a 12-month period or until the original incumbent returns.
Responsibilities
Welcome all incoming guests and residents and address inquiries
Answering the telephone, transferring calls, booking visits and vendor appointments, and taking messages for all departments
Responding to staff calling in sick and scheduling replacement personnel
Ensure accurate and timely completion of all documentation assigned or required in the course of duties including documenting in the communication log and incident reports
Ensure the safety of the building and residents by completing all safety checks, documenting in writing all incidents, responding to resident medical pendant alerts, administer First Aid to residents and staff when needed, and lead all building emergencies including evacuating the building
Operate cash machine
Supporting the delivery of recreation evening activities as required, which can include set up for evening activities
Complete cleaning duties including but not limited to washing windows, vacuum furniture & floors, dusting, and bathrooms
Maintain resident and staff confidentiality
Qualifications
Grade 12 or equivalent
Courses or training in customer service, office systems and procedures
1-2 years of experience working in hospitality preferably in a congregate/assisted living setting
Experience working in and with the Indigenous communities and Indigenous people is an asset
Courses required and paid for by M’akola:
Occupational Level 1
First Aid Level 1 Certificate
Food Safe Level 1 Certificate
WHMIS Certificate
Other
Willing to participate in personal and professional development
Follow M’akola Housing Society and Assisted Living policies and procedures
Provide a clear criminal record check
To view the full job description and the list of responsibilities click here.
Come visit us! M'akola also accepts in-person applications. Please visit our Assisted Living facility near you with your resume and let us know what position you would like to apply for!
Who We Are
M’akola Housing Society (MHS) is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. We strive to create a welcoming and supportive environment where all team members take personal accountability for their work, have a passion for excellence, and are encouraged to achieve their full potential. Ts-i-ts-uwatul Lelum is an assisted living facility, where we provide recreation, meals, and a variety of services and supports to the Indigenous Elders, seniors, and people with disabilities residing in the facility. Our assisted living facility welcomes in-person applications, and we would be honoured for you to visit us with your resume and let us know what positions you’re interested in.
We welcome applications from all backgrounds and hire employees of all cultures including Indigenous and non-Indigenous. Our Indigenous employees have diverse backgrounds including status, non-status, Metis, and Inuit. Preference will be given to applicants of Indigenous ancestry (please self-identify) as per Section 41 of the BC Human Rights Code. If you have any questions regarding this position or applying for the position, please contact us at: humanresources@makola.bc.ca or 778-400-3177. We want to support all applicants during this process.
MHS is an equal opportunity employer that is committed to an inclusive and barrier-free recruitment and selection processes. Please advise us if you require accommodation if we contact you for an employment opportunity. We deeply appreciate and thank all that apply but only applicants that are selected for this opportunity will be contacted.
Please apply with your resume and cover letter.
Closing Date: Until Filled
Only those selected for interviews will be contacted.
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