Resolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this role, there is a requirement to be in office 2-days per week on Tuesdays and Thursdays.
As a Manager, Sales Development (SDR Manager) at Resolver, you'll be responsible for managing, coaching and developing the SDR team.
You will work cross-functionally with different teams (sales, marketing, and product) to increase sales productivity at each step of the buying process through sales enablement of our team. Ideally, you're a coach and have a deep understanding of sales processes, sales systems and tools, and experience within the SaaS space.
About Resolver:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!
What does that really mean for you? Let's hear from the Hiring Manager!
Hi, I’m Harrison, VP of Product Marketing & Sales Development here at Resolver.
Our Sales Development team is a fun, competitive, and passionate group of individuals hyper-focused on reaching decision makers through outbound activities, generating interest in Resolver’s Risk, Compliance and Security offerings, and booking opportunities that lead to annual recurring revenue. We reach risk, compliance, communications and corporate security leaders at many of the world’s leading organizations to help them improve their organizations’ approach to risk intelligence.
As Resolver continues its impressive growth, we’re looking for a Sales Development Representative Manager for our Corporate Risk SDRs. You will lead one of the most impactful functions at Resolver, and be heavily involved in hiring, training, and continuously coaching the SDRs. A Resolver SDR Manager is a hands-on, data-obsessed individual who leads from the front, is genuinely interested in coaching individuals to reach their full potential, and motivated to hit monthly and quarterly team goals.
If you’re interested in continuing your career in SaaS sales and/or sales development by leading hunters in a critical and fast-growing space, and excited by the opportunity to work with an amazing group of people, we would love to hear from you!
What you'll be doing:
Coaching (40%)
Measures of success: % of SDRs to plan, SDR call volume, call-to-meeting ratios, meetings generated, opportunities generated
Coaches the team in the achievement of sales targets and metrics
Resolves issues with Account Executives or internal stakeholders
Reviews call plans to optimize call activity and quality
Mentor the team for achievement of personal performance objectives
Oversees prioritization of outbound campaigns to ensure alignment with product and market strategy
Review of deals and potential risks
Team Building and Development (25%)
Measures of success: weekly one-on-one meetings, Team eNPS scores, time to ramp new SDR team members, optimization of training plans
Enables the team to maximize their impact by providing oversight, support, and guidance through coordinating best use of resources.
Partner with the Talent Team on applicable hiring decisions as an active part of the hiring process.
Work with enablement and training to equip the SDR team with the required product knowledge for effective outbound prospecting.
Provide regular one-on-one feedback with the goal of improving performance while proactively seeking opportunities to celebrate wins within the team.
On-board new team members to maximize time-to-productivity
Strategic Sales Planning (20%)
Measures of success: Knowledge of market/industry, quarterbacking internal stakeholders, new meetings generated within target accounts
Collaborates to develop plans that provide the SDR team with innovative strategies and sales tactics to lead them to success
Conducts research through multi-channel sources to stay on-top of prospects for the team and the competitive landscape
Participates in industry forums, chapters, and associations relevant to their target focus
Identify new areas of outbound approaches that should be adopted internally: LinkedIn outreach, personalized video, gifting, etc.
Forecasting & Documentation (15%)
Measures of success: Forecast accuracy, accurate and up-to-date CRM data
Partners with SDR Leadership to provide forecasts monthly, quarterly and annually for the SDR team
Partners with Sales and Marketing Operations to ensure accuracy of data and to identify opportunities within the CRM and other prospecting tools
Collaborates with the team to identify and assess gaps; provides insight and knowledge on how to progress opportunities
What you'll bring:
Minimum of 1 year experience in SDR Management
College or University Degree in a related field
Aptitude for people management and coaching
Inside Sales or use of Marketing Automation tools an asset
Experience in a technology field is preferred; passion for solving business problems with technology is a must.
Domain expertise is preferred
What we’ll give you in return:
Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Here’s how we do it:
Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months!
Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer career development opportunities to help you build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
Flexibility & trust – We enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
In The Office – When in office, you will have access to snacks and beverages and in-office games like ping-pong, group lunches, karoke & games. We also offer up lots of opportunity for team socials too, including the folks who are remote!
Interested?
If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates.
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com
