Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers. Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Residential Toronto Job Description The Executive Concierge is a key ambassador for The James, a landmark in the making. The incumbent leads a high-performing team, delivering exceptional service to both residents and guests. As the first point of contact within the community, this team sets the tone for a warm, professional, and welcoming environment. As a member of Les Clefs d'Or with an impeccable eye for detail, the Executive Concierge sets the standard for all team members supporting The James. The role extends beyond providing outstanding service; it also ensures that every aspect of the building reflects the meticulous design and high standards it was built upon. This role, leading up to resident occupancy in 2026, works from the Presentation Center, supporting the leasing team to deliver the high level of service our prospects can expect at The James. As The James welcomes its residents, this individual oversees daily lobby operations, managing concierge, door, and valet staff. This includes hiring, onboarding, coaching, mentoring, and ensuring consistent service excellence. It plays a crucial role in positioning The James as the top rental choice, crafting thoughtful and elevated experiences that exceed conventional service expectations. From creating a memorable leasing experience to coordinating move-ins, providing lifestyle recommendations, and supporting events, your presence will serve as a trusted and reliable touchpoint throughout the entire resident journey. Essential Duties and Responsibilities: Pre-Occupancy: Greet and welcome prospects, ensuring a personalized, high-service experience at the Presentation Center, including pre-appointment communication, greeting by name, and ensuring a smooth transition to the leasing team. You’ll be the first impression prospects have of The James, setting the tone for their entire leasing experience. Service Excellence Standards: Develop and implement an elevated playbook for service standards for all departments, using Tricon’s Standard of Excellence as a baseline, and facilitate service training for all staff at The James. This playbook will ensure a consistent and exceptional service experience for both staff and residents across the property. Team Leadership & Training: Hire, train, manage, and provide ongoing coaching to concierge, door, and valet staff, promoting a collaborative and service-driven culture while ensuring adherence to brand standards. You will foster an environment of teamwork, professionalism, and continuous improvement through mentorship and consistent feedback. Resident Experience & Customer Service: Cultivate meaningful relationships with residents, anticipate their needs, and address concerns, escalating issues as needed to maintain high satisfaction. You will be the main point of contact for residents, actively engaging with their feedback and ensuring their expectations are consistently exceeded. Event Planning & Coordination: Assist in planning and executing resident events, collaborating with the Director of Operations for pre-event planning and execution. Your role will include working closely with internal teams to deliver memorable events that foster a strong sense of community among residents. Lobby & Amenity Space Oversight: Oversee the setup, cleanliness, and functionality of all common areas, including lounges, co-working spaces, and amenities, ensuring they align with The James’ high standards for look, feel, and scent. You will ensure that these spaces are always welcoming, well-maintained, and fully operational to enhance residents' experiences. Manage and maintain the Amenity Space Playbook. Move-In Coordination: Lead the move-in process from pre-arrival to orientation, ensuring each new resident is welcomed seamlessly and receives guidance on building amenities, policies, and services. You will work closely with other departments to ensure a smooth transition and a memorable first impression for new residents. Lifestyle & Concierge Services: Act as a go-to resource for residents, providing assistance with reservations, recommendations, and local experiences, while building and maintaining partnerships within the community. Your knowledge of local dining, events, and services will make you an indispensable resource for residents seeking curated experiences. Security & Building Access: Oversee building access, including visitor entry, key control, and security protocols, ensuring a safe and secure environment for residents and staff. You’ll play a critical role in maintaining the safety and security of the building, acting as a point of contact for emergencies and ensuring all protocols are followed. Qualifications: Proven experience managing a team in a hospitality or luxury residential setting. Polished and confident communicator with strong interpersonal skills. Highly self-motivated, proactive, and adaptable to changing priorities. Able to work independently while fostering collaboration within a team. Comfortable interacting with a diverse population with professionalism and cultural sensitivity. Excellent verbal and written communication skills. Strong problem-solving abilities with a customer-first mindset. Minimum Requirements: Les Clefs d’Or designation plus experience; must pursue designation within 1 year of hire. 5+ years of experience in hospitality, luxury residential, or related concierge roles. Prior experience leading a team and delivering premium service experiences. Strong knowledge of local community services, restaurants, and entertainment options. Experience facilitating and preparing training sessions for team members. Ability to demonstrate event coordination and execution experience. Ability to work various shifts including evenings, weekends, and holidays. Preferred Attributes: Proficient with concierge software and building access systems. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including: Frequently required to sit, talk, and hear. Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch. Occasionally lift, carry, and move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, and depth perception. Tricon Residential Inc. is an owner, operator and developer of a portfolio of approximately 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential. At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive. Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential. We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders. For more information, visit Tricon Residential. Video Not interested in applying just yet? Consider joining Tricon’s Talent Network which will allow you to receive notifications about current and future opportunities with our company. Simply click on the 'Join Our Talent Network' link and provide your contact information and resume and you will be added to our talent pool!
