Job Title:
Room Manager (Internal Only)
Department:
Unspecified, Manu/Distro
Terms of Employment:
Full-Time, Salary
Reports to:
Rachel Cain, Production Manager
Compensation:
Starting at $77,227/annum
Location:
Toronto, ON
Apply By:
12:00pm EST on Monday, June 9, 2025
The Role: Room Manager
The Room Manager is responsible to lead the team in the planning and delivery of key manufacturing objectives and align strategic focuses within multiple production ranges. This may include planning and execution of; staffing needs, health and safety management staff talent mapping and development, engagement, continuous improvement projects and capacity planning.
As a Room Manager, you bring Lush’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.
As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyze and respond to your learner’s needs. Our Lush staff live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife
What you do (Responsibilities):
Unique Customer Experience:
Be proactive communicating to customer service, supply chain operations and buying as it pertains to product launches, quality issues, production delays, fulfillment, raw materials and sundries
Develop processes and communicate with forecasting support person on any concerns regarding sales, safety stocks and life cycles of new and existing products
Unique Staff Journey:
Provide direction, support, feedback, development and performance management to all room staff
Manage talent successors through planning and ensure all roles are filled and development plans are executed
Find solutions to staff conflict, provide feedback, coaching, and set expectations
Oversee management of health and safety initiatives, claims management, and the return to work process
Operational Excellence:
Oversee planning, implementation, execution and tracking of all short and long term projects
Manage 4-month planning project creation, presentation and implementations within the room
Manage the room’s capital expenditure including sourcing machinery, managing budget, attending capital expenditure meetings and planning
Oversee KPIs and have a clear understanding of production capabilities while taking volume and space into consideration through capacity modelling
Delegate room reports and ensure they are completed
Support the implementation of Good Manufacturing Practices (GMP) policies as needed and prepare and monitor all required documentation
Proactively shifts expertise to support all roles within the site, including covering absenteeism and production increase requirements as needed
Who you are (qualifications):
Required:
Current Lush Employee
Currently in manufacturing,distribution, and/or supply chain operations as a Lush Manager in Training (MIT) at Lush (or have equivalent external management experience)
3 to 5 years of progressive leadership and people management experience
Demonstrated success achieving KPIs
Accustomed to working in a highly seasonal, high-pressure production environment
Excellent problem-solving and communication skills
Able to train, coach and provide feedback for staff performance development
Proficient with ERP/MRP/WMS
Preferred:
Has held current role for a minimum of 1 year
3-5 years of direct experience working in manufacturing, distribution, and/or supply chain
Cross-functional manufacturing, distribution, and/or supply chain operations experience
Proficient with MS Office and Google Suite
Knowledgeable in warehousing and material handling best practices
Understanding of all processes and legislation required to ensure safe working practices
Advance level understanding of ERP, production planning processes and software programs
Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion, we are proud to be an equal opportunity employer.
Only select applicants will be contacted for an interview based on the eligibility requirements and their qualifications. The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. Our business practices strive to leverage the gift that diversity brings. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known. LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.
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Ethics & Values @ Lush
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
