The People Experience Specialist plays an essential role in guiding and advising staff in North America on their resources, listening to employee issues and providing objective resolutions, ensuring proper interpretation and fair application of employment policies, and navigating tricky employment situations.
You hold sacred our Lush culture and values through fearless leadership and owning the experience of every employee and customer in your shops. You grow talent by motivating, encouraging and coaching, the retail business in people best practices as relates to safety, well-being, compliance, and integrity between our business and people; you know how to be curious about their opportunities and how to be real with feedback and support.
Lush values people that can adapt and evolve to the needs of our business, analyze and interpret metrics and translate strategy into behaviors which drive sales and improve profit. Our Lush employees live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey.
Your core RESPONSIBILITIES will include:
Manage and resolve performance and employee relations challenges, separations, terminations and leaves across North America
Support the hiring process and ensure your internal customers are knowledgeable in the tools and resources for hiring, on-boarding and training staff.
Navigate, guide, and advise Lush employees on any question or topic, sharing the right information and directing them to the right place and people to resolve their issue
Lift up employee feedback or complaints to the appropriate teams and facilitate dialogue to resolve conflicts
Objectively assess complaints and determine the proper protocol. Involve the right people and report back on results.
Promote wellbeing resources provided through our third-party vendors, ensure staff are taking advantage of available programs and work with the benefits team to improve metrics.
Maintain expert knowledge of emergency protocol, safety procedures, and incident response; responsible for coordination of efforts and involvement of the right teams at the right times.
Support the return-to-work process for employees who’ve taken leave, act as liaison between the benefits team, employee and manager to ensure a smooth transition.
Support staff and managers in time and attendance best practices, including following break and meal rules, availability and scheduling agreements, and time off, accommodation and leave requests.
Maintain expert knowledge of policies and procedures and consistently referencing them in your work with employees.
Maintain expert knowledge of current Lush events and changes that may impact staff, interpret company information and share the correct resources.
Maintain expert knowledge in policies, operations, benefits, time and attendance, compensation, leaves, accommodations and people practices.
Collect relevant and accurate data and report on trends, including escalation of more serious issues.
You bring the following QUALIFICATIONS:
Required:
1-2 years direct employee relations experience, specifically working on employee complaints, time and attendance issues, leaves and application of policy
Proficient HR experience in your geographical area of responsibility
Knowledge of employment law in your area of responsibility
Knowledge of employment policies and practices as related to your business area.
Ability to conduct an investigation free of bias, articulate to root challenges, consider legal, business and personal implications in recommending a comprehensive solution
Ability to maintain confidentiality, take thorough notes, and follow through on outcomes
Strong investigation skills including objective note taking and labor law compliant questioning techniques.
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills.
Excellent organization and time management skills
Proficient in Excel, Microsoft Suite, GSuite and adaptable to other systems as required
Available to work onsite 3 days per week
Ability to travel to local shops or meetings
Preferred:
HR coursework, degree or certification a plus
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages
Application Deadline: Friday, June 6th at 5:00pm PDT
Location: Lush Toronto Office
Job Type: Full Time, Contract
Base Salary Range: $72,500 - $75,000 CAD
This salary range is based on an assessment of the local market and may vary depending on the successful candidate's location. This range is based on base salary and does not include additional bonus program and total rewards eligibility.
Base Salary Range
$72,500—$75,000 CAD
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Ethics & Values @ Lush
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
