About the job The Brink’s National Client Services (BNCS) department is committed to placing the customer at the heart of everything we do, ensuring we deliver exceptional customer experiences. We are seeking passionate individuals to join our team who excel at problem-solving and providing effective solutions. Availability: The position demands flexibility to work various shifts, including 07:00–15:00, 08:00–16:00, 12:00–20:00, and 13:00–21:00, from Monday to Friday. Position: Full-time, in-office (Etobicoke, Ontario) Key Responsibilities: Address inquiries from internal and external customers regarding our products and services via phone and email. Troubleshoot technical issues with customers and crew members on critical business matters. Collaborate with internal partners to resolve customer requests and concerns promptly. Follow specified frameworks and processes to diagnose and resolve issues. Deliver specific reports throughout the day. Support ad hoc projects and serve as the primary contact for customer outreach. Must-Have Qualifications: Passion for delivering exceptional service. Bilingual and fluent in English and French. Positive attitude with a drive to improve processes and suggest enhancements. 2+ years of experience in a call center, customer-facing role, or help desk environment. Calm demeanor, able to work under pressure and meet tight deadlines. Ability to pivot quickly between technical issues, billing concerns, phone calls, and emails. Team player who believes in collective success. Technical savvy, capable of guiding customers to solutions over the phone. Effective verbal and written communication skills, delivering concise messages to a wide audience. Ability to work in a 24/7/365 operation with shifts scheduled based on business needs. Experience working with technology. Nice-to-Have Qualifications: Experience in the transportation/security industry. Job Type: Full-time Pay: $27.14 per hour Expected hours: 40 per week Qualifications Why Brink’s? What sets Brink’s Canada apart is our employees. Our employees are an elite group of people whose discipline and character are the foundation of our proud tradition and continue to drive change as we look to the future. Since its inception in 1859, Brinks has transformed into a trusted global leader in security-related services for clients including banks, financial institutions, mines, retailers, and diamond and jewelry companies. Working for Brink’s can provide you with several opportunities to not only better your professional career, but also help improve your personal life. Some of the benefits of working for Brink’s include: Education Assistance Program eligibility Health and Wellness Programs Continuous opportunities to learn, develop, and practice new skill A Commitment to Diversity, Equity and Inclusion Brink's is committed to being a leader in reflecting our country’s diversity. We value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued. In accordance with the Canadian Human Rights Act, we are dedicated to ensuring equal access and opportunity throughout the hiring process. Brink's is an equal opportunity employer and applicants may request accommodation through all stages of the hiring process. All information received in relation to accommodation will be kept confidential.
