About ESW – IT Business Advisors
ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude
Our Core Values
To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.
Courageous Spirit - Intentionally moving forward while persevering in a positive manner.
Servant Heart - Willingness to put others ahead of us while fostering fellowship with co-workers, clients, vendors and community.
Fun Attitude - Approaching our lives in a way which encourages excitement, passion and enjoyment.
Job Summary
We are looking for an experienced Field Services Consultant. This 6-month contract position reports to the Service Delivery Manager, working from Grande Prairie and providing support at various client sites within the Grande Prairie and Dawson Creek regions. The working hours will be a combination of scheduled and ad hoc hours, with some pre-approved after-hours support required as needed.
Primary Focus & key responsibilities
Assist our clients by working on a variety of IT-related projects, providing additional or backfill coverage when required, and providing hardware, infrastructure, and/or application support functions in the field. Support can be expected to be provided both in person as well as remotely.
This position may require traveling to and working at remote sites.
You will be supplied with a mobile device to ensure our clients have support at all times.
You will be supplied with a Fleet Truck for client site visits.
The successful candidate must be client centric (internal or external) and must have excellent client service skills
Work will include deployment and support of hardware and/or applications.
These functions will be performed in a team environment, but you will also have individual duties to perform which may include clearing any debris left from the deployment.
Retrieving equipment and updating the online database with the newly deployed equipment as well as the old equipment.
Other duties as assigned.
Required Knowledge, Skills and Experience
Advanced knowledge of Microsoft Office, Office 365 Windows OS, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access (Citrix, RSA, VPN) are required
Supervision of third-party contractors performing IT-related installations or maintenance may be required
Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 3 years’ experience in a technical support role OR an appropriate combination of education and experience required
CompTIA A+, Network + and PDI+ certifications are desirable
Experience working within ticketing/tracking software is required.
Experience working with Security cameras, and associated hardware.
Point to Point Wireless experience, app virtualization knowledge, would be valuable skills
Project coordination experience, and system deployment knowledge would be valuable skills for the candidate to possess
Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required
Network and fiber optic cable installation and termination experience are desirable
Candidate must be client focused and possess exceptional client service skills
Proficient verbal and written English skills are required
Candidates must be capable of contributing in a team environment, and be competent working independently
Candidates will be required to work efficiently under pressure and remain calm in stressful circumstances
Strong organizational and prioritizing skills are required
Candidates must possess high ethical standards and be trustworthy
Candidates must have the ability to think logically and be capable of analyzing complex problems
Basic vehicle maintenance skills, checking oil, tire pressure, etc.
Other Required Skills and Experience
Candidate must be client focused and possess advanced client service skills
Proficient verbal and written English skills are required
Candidates must be capable of contributing in a team environment, and be competent working independently
Candidates will be required to work efficiently under pressure and remain calm in stressful circumstances
Strong organizational and prioritizing skills are required
Candidates must possess high ethical standards and be trustworthy
Candidates must have the ability to think logically and be capable of analyzing complex problems
Assets/Preferred Qualifications
CompTIA A+, Network + and PDI+ certifications are desirable
Working Conditions
This position may require the successful candidate to stay in client-provided camps or hotels at times
This position may require the successful candidate to travel extensively
Camps supplied by the client have a zero-tolerance policy regarding drugs and alcohol (dry camps)
This position requires the successful candidate to be physically capable of lifting up to 70 lbs.
The successful candidate must be capable of operating a motor vehicle and have a clean driver’s abstract
Schedule will vary depending on location being supported
Unscheduled or after-hours support may occasionally be required
The successful candidate must comply with the safety standards of ESW and/or its clients
Additional Requirements
Required safety certifications include H2S Alive, First Aid and WHMIS. These must be obtained prior to traveling to any client field sites. Other safety certifications may be required by certain clients.
Background checks and other assessments are conditions of employment.
Tool Requirements supplied by Technician
Basic Screwdriver Set (Phillips, Flathead, Robertson of varying sizes)
Open Wrench Set
Knife or Multitool
Headlamp or Flashlight
Hammer
Wire strippers
Pliers (Needle nose and Lineman)
Socket Set
Side cutters
Wire Crimpers (RJ-45, RJ-11, Coax)
Punchdown Tool
Cordless Drill
Tape Measure
How To Apply
Please provide a cover letter, kindly include:
Where you saw this position advertised
If you were referred to this position, the name of the ESW co-worker who referred you.
Only applicants eligible to work in Canada will be considered.
To view all job postings, see our website at http://www.eswit.com/careers.html
