We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Shared Services team within the Chief Security Office, the Business System Analyst is responsible for supporting the business through a range of activities including business analysis, process improvements, relationship management and reporting. The role applies comprehensive business and technical skills to assist in improving service offerings and providing insights driven reporting to drive the Shared Services model. The role makes decisions on their own work methods to prepare schedules for work activities, monitoring work progress, responding to changing priorities, adjusting work schedules accordingly and resolving obstacles. The role exercises independent judgement within defined procedures, meeting with the business to document business requirements, performing analysis, designing reports and ensuring they maximize operational efficiency. The role applies analytical, technical and communication skills to maintain the momentum of work assignments. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How you'll succeed Requirements Gathering - Work with multiple stakeholders to understand processes, analyze gaps and design solutions. Strong communication and presentation skills required, both written and verbal, to identify and implement opportunities for improving the efficiency of processes within Shared Services. Innovation & Automation - Leverage automation to implement innovative solutions. Show a keen interest in researching and learning new and innovative technologies/approaches. Point of contact to introduce useful tools to the Shared Service team. Relationship Management - Maintain professional relationships with multiple partners and clients through excellent interpersonal skills. Communicate proactively with colleagues to plan and organize work across stakeholders. Governance & Reporting - Leverage the Shared Services Governance model, provide data analysis and insightful reporting using tools such as Power BI Who you are You can demonstrate 3-5 years of experience in Business analysis, process improvement, gathering business requirements and have an understanding of technology. It’s an asset if you can demonstrate experience in reporting tools like Power BI. You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best. You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. #LI-TA What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-CC East 12th Floor Employment Type Regular Weekly Hours 37.5 Skills Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Human Resources (HR), Process Improvements, Relationship Management, Teamwork At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
