Are you a self starter who loves technical challenges? Are you passionate about delivering high-quality, user-friendly solutions? If so, then we want to hear from you! We are seeking a passionate and experienced Technical Product Owner to join our team and lead the development and optimization of our Omni-channel communications platform. The ideal candidate will have a solid technical background and a deep understanding of customer-centric product development. In this role, you will be responsible for communicating effectively with business customers, gathering business requirements, and translating them into actionable technical stories for the development team. As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers. Manulife / John Hancock continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and using vendor capabilities based on the newest technologies. The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you. Position Responsibilities: Lead the Omni-channel communications platform team to deliver a seamless and efficient communication process for our customers. Collaborate with multi-functional teams to gather and prioritize requirements, ensuring alignment with business goals. Monitors and generates reports on product Key Performance Indicators Apply data and customer feedback to continuously improve the digital communication experience. Manage the technology product backlog, define user stories, and set sprint goals. Act as the main liaison between customers and the development team, ensuring clear communication and understanding of product vision and goals. Supervise and report on product performance, making data-driven decisions to improve the customer experience. Monitor system performance, identify optimization opportunities, and ensure seamless operation. Develop and maintain documentation for business and technical processes. Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals. Brings an innovative mentality to improving and elevating technology solutions and enablers Required Qualifications: Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience). 5+ years of experience in a technical product owner, project management, platform engineer, or similar role Solid understanding of life insurance industry workflows and processes, particularly relevant to the products being used Superb communication, collaboration, negotiation and interpersonal skills Ability to translate business needs into effective solutions Experience with program and agile delivery methodologies Proficiency in troubleshooting and problem-solving Excellent analytical and problem-solving skills Preferred Qualifications: Experience with project tracking software (e.g Jira) Agile methodology experience Communication Platform experience (Twilio, SendGrid) Experience with Azure, AKS on Azure Experience with cloud platforms (e.g., AWS, Azure) Experience with DevOps principles and tools Experience with version control systems (e.g., Git) When you join our team: • We’ll empower you to learn and grow the career you want. • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. • As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $75,880.00 CAD - $140,920.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
