The Opportunity We’re looking for Associate Platform Engineer(s): specifically, someone who is passionate about building solutions that makes life better for others, enabling visibility and comprehension of application health and performance; motivated by opportunities to automate processes to improve system reliability and customer experience; to experiment with new technologies and guide others. Our team provides consulting and education on reliability practices to other teams, creates new tools and finds innovative ways to surface operational data and simplify the lives of our fellow colleagues. We are an integral part of the transformation to be a data-driven organization. Position Responsibilities: • Collaborating with other teams to provide application monitoring strategy. • Building enhancements within our AI Operations platform. • Building new application monitors, dashboards, and creative solutions. • Using problem solving skills in concert with tooling to help uncover application issues and perform root cause analysis. • Create visibility of our myriad of data and help our partners understand this data. • Supporting and enhancing our current toolset. • Promoting reliability engineering within our team and beyond. • Communicating with technical and non-technical members to drive collaboration and understanding. • Maintaining positive relationships with many internal teams. • Adapting to constantly evolving priorities. Required Qualifications: • 1-2+ years experience working in a technical role in IT. Previous co-op internship experience are welcomed. • Coding experience with nodejs or javascript. • Scripting experience with languages such as PowerShell or Python. • You must be data driven and be passionate about using data to advance our effectiveness and enable superb customer experiences. • You must be dedicated and able to work independently with an appetite for learning. • A focus and passion for creating excellent customer experiences. • Clear, concise, tactful communication skills. Nice to Haves: • Experience with monitoring tools: New Relic, CA APM, PRTG. • Experience with AI Operations tooling such as Moogsoft. • Experience using Jenkins, GIT, automation tools. • Experience with Devo, Azure, PCF, Docker, Kubernetes. • Understanding of Reliability Engineering and the benefits of it. • Vendor management skills. • Adapt to change and overcome barriers. • An understanding of the Financial Services or Insurance Industry and/or Large Enterprise knowledge. • Any ITIL™ Foundations or Practitioner level certifications (especially Support Operations). When you join our team: • We’ll empower you to learn and grow the career you want. • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. • As part of our global team, we’ll support you in shaping the future you want to see About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $60,900.00 CAD - $113,100.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
