Job Title: Customer Engineer – Power Platform Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Customer Engineer – Power Platform Location: Canada- remote We are seeking an experienced Customer Engineer specializing in Microsoft Power Platform to join our dynamic team. This role focuses on designing and implementing governance strategies, best practices, and tailored Power Platform solutions for enterprise customers. You will work closely with clients to architect solutions, troubleshoot applications, and establish governance frameworks that align with organizational goals. Key Responsibilities Design and implement governance strategies for Power Platform environments. Develop custom solutions using Power Apps, Power Automate, and Power Pages. Provide architectural guidance and troubleshoot existing applications. Deliver technical training and support to enterprise customers. Collaborate with stakeholders to ensure alignment with business needs. Establish and manage Power Platform Centers of Excellence (CoE). Required Skills & Qualifications Technical Expertise Proficiency in: Power Automate Desktop Power Pages Power Apps (Canvas and Model-Driven) Application Lifecycle Management (ALM) Power Platform Admin Center Advanced knowledge of: Power Platform governance and administration Center of Excellence (CoE) Starter Kit configuration Dataverse and data integration (e.g., SharePoint) Experience in: Developing and optimizing Power Automate desktop flows Setting up and managing environments, security roles, and DLP policies Reporting and data analysis using PPAC and M365 audit logs Professional Experience Intermediate to expert-level experience in Power Platform development and governance. Demonstrated success in large-scale enterprise environments. Previous customer-facing consulting roles highly desirable. Communication & Collaboration Strong stakeholder engagement and cross-functional collaboration skills. Ability to deliver technical training and guide architectural decisions. Excellent problem-solving and analytical abilities. Certifications & Language Advanced Microsoft certifications preferred. Language proficiency: French: Expert English: Proficient to Expert Mindset Passion for empowering organizations through secure, innovative solutions. Commitment to continuous learning and staying current with modern engineering practices. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $80,646 - $120,969 CAD plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is 6/2/2025. Location: CAN BC Work-at-Home Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
