Salary: As per current Collective Agreement.
Duties: The direct monitoring and enforcing of operations on Unattended Carparks including:
As a Municipal Law Enforcement Officer, issuing parking violation notices (PVNs) to and arranging for the towing of vehicles in violation of municipal by-laws
Completing accident and damage claim forms, as appropriate.
Intercepting and resolving customer complaints.
Informing the Manager on changes in local traffic and carpark usage patterns.
Reporting on the condition of and in consultation with his/her Manager /Supervisor arranging for repairs to facilities and equipment on a daily basis.
Checking the proper functioning of and making minor adjustments to ticket issuing devices, and putting tickets in ticket issuing devices, as required.
This position is in the scope of Payment Card Industry compliance (access to machine keys; involved in handling collected cards and performing device inspections).
Summary: Enforcement Officers spend the majority of their time on and travelling between Parking Authority facilities. They are expected to provide their own vehicle, safely negotiate downtown Toronto traffic and deal with the public in an efficient, courteous manner. A driver abstract (current) must be submitted.
A per kilometre travel allowance in accordance with the term of the Collective Agreement will be paid for the use of personal vehicle. Enforcement Officers must have and continue to be in possession of a valid G driver’s licence, with a minimum of 3 years driving experience and a good driving record and be insurable at preferred rates. (Insurance policy must have Business Coverage and a minimum of $2,000,000.00 liability.)
Qualifications:
Must have good attendance record.
Demonstrate experience with the public in a position which requires excellence in customer service, problem solving and conflict resolution
Must be able to exercise sound judgement, possesses honesty, integrity, tact, diplomacy and customer service oriented
Flexible to work a variety of shifts including days, night, weekends and holidays
Officers are expected to preform their duties in all types of inclement weather
Strong situational assessment, analytical, problem solving and decision-making skills and the ability to apply these skills in difficult and challenging situations.
Knowledge of law enforcement, safety and security practices and techniques.
Must pass mandatory Municipal Law Enforcement Officer (MLEO) training/certification, and pass background investigation/checks, as required
Experience in customer resolution, general knowledge of By-Law Enforcement, will be considered an asset; as will a demonstrated skill in written, oral and electronic communications.
No new employee or reclassified employee, with less than one (1) years continuous on the job service may apply for reclassification.
Conditions of Employment: Employees applying for this position will be assigned to perform other related duties as directed by the Manager, Enforcement Services, or their designee. Selected applicant will be required to work evenings, Sunday’s and/or Holidays or any shift, as required.
Selection: Suitability and selection will be determined in accordance with the current Collective Bargaining Agreement.
About the Toronto Parking Authority
Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto’s Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.
Join us in Driving (and Riding and Charging) Last Mile Mobility
We recognize that our people are how we make this happen. It’s why we have a company culture that values safety, respect and integrity. We strive to be a great place to work: As an employee, you’ll experience professional and organizational growth within a collaborative environment where all our efforts are aligned: to deliver on our vision to become the world’s best provider of sustainable parking, bike share and last mile mobility.
Come and experience what it’s like to work at TPA, where our Rules of the Road guide us: We will win and celebrate as a team; We are passionate about our customers and stakeholders; We will set targets, keep score and win; We will act with a sense of urgency; and We will be respectful, courteous, and accountable.
We are growing. We are mobility. We are TPA.
About the Application Process
As employees we all share in maintaining a safe environment for customers and visitors and a safe work environment for TPA employees. This environment always promotes and exemplifies our Core Values of Safety Always, Respect and Value Differences, and Act with Integrity.
TPA is committed to equity, diversity, anti-racism and inclusion in the delivery of its services and workplaces. TPA is committed to fostering a diverse workforce that is representative of the community it serves at all levels of the organization, and supports an inclusive environment. TPA welcomes applications from members of groups with historical or current barriers to equity, including but not limited to Black and racialized groups, women, Indigenous peoples, persons with disabilities, people from the LGBTQ(IA2S+) community, and others with the skills and knowledge to productively engage with diverse communities. We seek to maintain our commitment to excellence and recognize that increasing the diversity of our employees supports this objective. We are dedicated to equal opportunity.
TPA encourages applications from all qualified applicants and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.
TPA has an Employment of Relatives Policy which controls relatives of current employees from being hired, assigned, transferred or promoted into positions where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be asked to disclose the name, relationship and position of any relative who is a current TPA employee.
We thank all applicants; however, only those selected for an interview will be contacted.
