Job Summary Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments. Job Description What is the opportunity? This role coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments. What will you do? Ensuring that up-to-date job control language is maintained and documented for each program that is part of a scheduled production run. Ensuring the documentation and tracking of all shift turnover issues. Contributing to job scheduling and report distribution, as well as data center standards development and enforcement. Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution. Weekly pager rotation and monitoring production jobs What you need to succeed? Must-Have Strong hands-on experience with Natural/ADABAS technologies. Working experience with COBOL, Assembler, VSAM, CICS, JCL and Mainframe utilities (SORT, IDCAMS, FILEAID etc.) Experience with IDz, Natural-One, Job scheduling tools like Zeke. Experience in resolving complex technical issues and P1/P2 incidents. Providing support to end-users24/7. Perform data extracts, analysis and support ad hoc reporting requests. Handle FTP/SFTP file transfers, manage connectivity issues, troubleshoot for file transmission failures. Working knowledge in risk and compliance activities, server vulnerability remediation Good knowledge on DEVOPS tools and Helios pipeline. Participated in disaster recovery exercise. Understanding of Change management process., acquaintance with Agile methodology. Nice to have Shell Scripting, REXX. Zeke scheduling . What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Network and build lasting relationships with students from diverse backgrounds from across Canada Participate in fun events and gamification challenges to help build your career tool kit while enjoying a work-life balance Leaders who support your development through coaching and learning opportunities Work in a dynamic, collaborative, progressive and highly performing team Ability to make a difference and lasting impact #LI-Hybrid #LI-POST #TECHPJ Job Skills Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-05-28 Application Deadline: 2025-06-30 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
