Company: Xpera Risk Mitigation and Investigation LP IT Support Specialist Overview IS/IT Technician is responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the IS/IT Technician ensures all incidents are analyzed, resolved, and reported back within the promised timeframes. Job Responsibilities Project Participation (15%) Participate in small to medium complexity infrastructure/software projects which may involve multiple team members Communicate project progress to IT stakeholders Identify project risks, escalate issues to management, and assist with mitigation steps as required IT Process Documentation (10%) Ensure any chapters in the Support Manual assigned are updated as needed Nominate topics for new chapters to IT leadership End-User Support (75%) Work with end users to determine and resolve issues Advertise and document fixes (either through tickets or support manual chapters) to develop best practices Follow the quality assurance, documentation and process standards set by your Support leadership Qualifications & Experience Preference of post-secondary education in Computer Science or a related discipline 4+ years of experience in a Support/systems administration role working in a Team environment Consistently demonstrating competency in all job responsibilities associated with IS/IT Technician I role Insurance industry experience is an asset Familiarity with imaging solutions Excellent software/hardware/networking troubleshooting skills Experience with Active Directory Familiarity with Antivirus and Encryption Excellent communication skills Experience with help desk ticketing software Experience with image deployment processes and methodologies Ability to analyze and prioritize issues Ability to multi-task and handle a high volume of concurrent tasks Works collaboratively with others inside and outside the IT team to achieve goals Environment/Working Conditions Dynamic environment with tight deadlines, numerous and changing priorities Occasional evening/weekend/overtime required to meet deadlines or deploy solutions Occasional travel as needed All prospective employees must pass a background check Office environment including prolonged periods of computer use SCM Insurance Services (SCM), announced today that it won a Best Culture Award from Kudos. Read more: https://lnkd.in/gp3Pu2bN [lnkd.in] Kudos-Winner-Culture-Innovator-2024 In the rapidly evolving world of risk management services, SCM Insurance Services has distinguished itself as a leader in innovation and excellence. As Canada’s largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the SCM experience! Note: SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
