Customer Service Agent – Insurance Billing
Support insurance billing inquiries in a high-volume contact center with a hybrid work model (on-site training, then partial remote). We are hiring two professionals with strong communication skills and call center experience. This role offers a fast-paced environment, career growth, and customer service excellence.
What is in it for you:
• Hourly salary of $19.15.
• 6-month contract.
• Full-time position in a dynamic and professional environment.
• Contact Center operates Monday to Friday, 8:00 am – 8:00 pm.
• Scheduled shifts are 8 hours per day (7.5 hours paid).
• Shift times are assigned based on tenure and business needs.
• Initial training is conducted on-site and lasts approximately two weeks.
• After training, the role transitions to a hybrid model with a mix of on-site and remote work.
• Join a passionate and inclusive team of professionals.
Responsibilities:
• Deliver first-class customer service to clients and brokers by managing billing-related telephone inquiries in a professional and timely manner.
• Manage a high volume of inbound calls daily, averaging 70–100 calls.
• Investigate and resolve billing discrepancies in coordination with brokers and underwriters.
• Triage and route insurance and claims inquiries efficiently to appropriate departments.
• Communicate empathetically and clearly via phone and email to resolve issues and explain available services.
• Understand and assess customer needs accurately to provide effective support.
• Gather and verify relevant information to ensure seamless service delivery.
• Demonstrate ownership of customer issues through consistent follow-up and resolution.
What you will need to succeed:
• Previous customer service experience, preferably in a call center environment.
• 1–2 years of contact center experience preferred.
• Prior customer service experience in a similar role.
• Must be flexible regarding working hours.
• Strong multitasking ability in a fast-paced setting.
• Adaptable to evolving business needs.
• Professional telephone and email etiquette.
• Excellent telephone manner and communication skills.
• Clear, concise verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency with Microsoft Word, Excel, and web-based applications.
• Excellent attendance and punctuality record.
• Comfortable handling 70-100 calls per day.
• Bilingual in English and French to support clients in both languages is an asset.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
AVICJP00002726-27
