We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing Reporting to the Director, Business Effectiveness & Optimization, the Senior Manager will work to effectively mitigate losses, provide risk management investigation to ensure sound business practices are implemented across various LOBs to manage records, perform control assessments and take corrective action which support multi-segment line management. This role will be responsible for leading the Records Management Centre of Excellence covering all of Canadian Banking. In this role, you will collaborate with leaders across all areas of influence, acting as a lead to proactively analyze, create or improve business processes; clearly communicate rationale and negotiate solutions which will enhance business & operational effectiveness in managing privacy and records. You will adaptively provide solutions to achieve results by partnering with teams within other functional areas to drive transformational effectiveness and consistency on governance and standards management. You will establish and maintain strong relationships with internal stakeholders and leaders to effectively influence priorities, facilitate decision making and enhance operational effectiveness. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How you'll succeed Records, Data Governance & Privacy Expertise - Implement and lead a sound Records Management program for Canadian Banking to build awareness, ensure ongoing sustainment of our Records management requirements by developing simple clear LOB procedures, and supporting teams to adhere to the Data Lifecycle Management, Data Governance, Privacy and Records Management Policies. Lead preservation of documents with various departments to ensure relevant documents are kept as outlined by Legal. Work as required with Legal to co-ordinate the gathering of relevant records on Legal Cases. Liaise with business partners across the enterprise (Enterprise Data & Records Management Office, Information Security, Privacy Office) to ensure alignment with enterprise policies as records and privacy rules evolve. Support initiatives to meet regulatory requirements and development/deployment of enterprise tools in support of execution to policy. Consult with partners to ensure proper language related to records management is imbedded in vendor controls. Supporting Cross functional & Key Business Partners- Develop & maintain working relationships with LOBs in order to execute/establish service level standards. Develop & maintain working relationships with key stakeholders (e.g. .ERDMO, Privacy, Legal, Internal Audit, Corporate Security, Product, Channels, Privacy Office, Client Care, Enterprise Tools, Third Party Demands Team, etc.). Provide records related consultation on projects as needed. Support initiatives to meet regulatory requirements and development/deployment of enterprise tools in support of execution to policy. Leadership & Development- Provide leadership and effective management of team members by: Setting appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals. Building team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Managing performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities. Ensuring compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect Who you are You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best. You can demonstrate experience in Canadian Banking related businesses, products and channels. You have extensive knowledge of risk management principles, practices, policies and procedures. You understand and have the ability to communicate the Control Framework requirements (Operational Risk Profile, Scenarios, Deficiency Management, Key Risk Indicators) to LOB partners to ensure awareness, understanding of accountabilities. Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. Excellent ability to work with a group to set its objectives and agenda, generate allegiance to those objectives, and guide and motivate their achievement. Team Management and Team Building: Excellent ability to form and manage effective teams. You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You possess the ability to understand, monitor, update, or enhance existing business or work process. . Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 23rd Floor Employment Type Regular Weekly Hours 37.5 Skills Business Controlling, Business Effectiveness, Controls Testing, Employee Relationships, Leadership, Operational Efficiency, Performance Management (PM), Process Streamlining, Risk Management and Mitigation At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
