WORKFORCE PLANNING AND SCHEDULING LEAD
Reference #: 2025-77
Strong. Proud. Uplifting.
At Ornge, we believe that ordinary people can do extraordinary things.
Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.
We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.
Discover Ontario, Canada, and an exciting career with Ornge.
Position Title
Workforce Planning and Scheduling Lead
Department/Section
Operations Control Centre and Logistics
Employment Status
Permanent Full Time
Targeted Salary Range
$83,767.56-$99,474.48
Work Mode
On-Site
Existing Vacancy
Yes
Location
5310 Explorer Drive, Mississauga
Hours of Work
37.5 hours/week
*Must be available after hours and on weekends to respond to urgent matters.
Posting Open Date
Tuesday May 27, 2025
Posting Close Date
Tuesday June 3, 2025
The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.
Uplifting Your Career at Ornge
The Lead, Workforce Planning and Scheduling will provide operational oversight, coaching and mentorship to the Workforce Planning and Scheduling department and team of Schedulers, Planners, Travel Coordinators and Clinical Coordinator(s) in daily operation of staffing Ornge fleet at all provincial bases and the Operations Control Centre.
We are seeking an individual who possesses strong communication, planning, organizational, relationship building and teamwork skills. These skills are necessary for planning events, training, forecasting short- and long-term needs of stakeholders, and producing and analyzing regular reports on workforce planning activities.
Our ideal candidate is a relationship builder that will works across departments and partners with Aviation, Human Resources, Operations, Education and Leadership. The Lead will ensure adherence to policies, procedures, and Collective Agreements to improve operational support and mitigate risks and financial impact to operations.
Key Accountabilities:
Support staff in the effective delivery of service to all stakeholders (Aviation/Paramedic Operations, OCC and Logistics, Education and Human Resources).
Oversee effective service delivery to Base Managers and Operations Control Managers to ensure optimal utilization of crews.
Monitor and manage crew operations and schedules in compliance with Transport Canada Civil Aviation Regulations, Collective Agreements and Company Policies.
Manage preparation and maintenance of work schedules and shift patterns including allocation of vacation for pilots, paramedics, and communications officers. Analyse and review schedules to provide efficient on call coverage to provide reliable crewing.
Support the monitoring of flight, duty time compliance, crew qualifications and certifications.
Oversees the travel process and requirements for Ornge ensuring efficient and timely travel.
Provide guidance and oversight to the daily activities of a team of Workforce Planning Crew Schedulers, Planners, Travel Coordinators, and Clinical Coordinators.
Maintain work schedules, pay administration, and operation of Workforce Planning and Scheduling staff.
Provide training, coaching and mentoring to the Workforce Planning and Scheduling team.
Address escalated workforce planning issues and identify further escalation to management.
Report on all workforce planning and scheduling activities to management as required.
Oversees frontline staff schedules, overtime costs and budgeting, reporting, logistical planning, event planning, and assists with short- and long-term needs of partners.
Serve as a Subject Matter Expert on internal scheduling systems and software i.e. Workforce Software, AvAIO, ADP, SharePoint, Microsoft Excel, etc.
Leads and supports the organization on software implementations, system upgrades, enhancements and other projects as required.
Qualifications:
Post-secondary education/diploma/degree in aviation, healthcare management or logistics or a combination of related education and experience.
5-7+ years in a team lead or supervisor role in crew planning and/or scheduling of operations in a unionized environment in aviation, healthcare or logistics.
Experience in scheduling in a 24/7 operations; aviation and/or medical preferred.
Ability to interpret and execute policies relating to Collective Agreements.
Understanding of the provincial Transport Medicine system is an asset.
Knowledge of the provincial Transport Medicine system and aviation scheduling is an asset.
Knowledge of Scheduling Software systems and Travel Booking systems and practices.
Proficient with MS Office with advanced understanding and application of Microsoft Excel.
Ability to work within policies and practices of multiple stakeholders.
Demonstrated ability to analyze issues, develop solutions and execute plans.
Ability to establish and effectively manage numerous priorities and meet deadlines.
Total Rewards:
Comprehensive Health, Dental and Vision Benefit Plan.
24/7 Employee and Family Assistance Program.
Premium Defined Benefits Pension Plan Automatic Enrollment.
Three Paid Personal Days (Pro-Rated for Year 1).
Accrued vacation time starting at three weeks per year.
PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!
Tuition reimbursement and opportunities for learning and development.
At Ornge, we are:
Community connectors.
Equity in healthcare.
Strong in our convictions.
Proud of the services we provide.
Uplifting in our mission, values, and services.
You can expect us to be:
Competitive in pay, benefits, vacation time and more.
Promoters of diversity.
Champions of inclusivity and accessibility.
Committed to your career advancement.
A tight-knit, supportive culture.
A bit about you:
You are driven by our collective desire to make a difference.
Excited by problem solving and excels at in-the-moment decision making.
Teamwork has always been where you thrive.
You are ready to put your skills into action in a fast-paced environment.
What’s next:
If you are ready to uplift lives, apply directly online.
All resumes are reviewed by our team and only those under consideration will be contacted.
Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at HR@ornge.ca.
Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.
Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.
Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.
Ornge. Lives uplifted.
