Company DescriptionWith over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve. Job DescriptionWe are seeking a detail-oriented and analytical HVAC Technical Support specialist to join our team in Charlottetown, Canada. In this role, you will provide efficient and organized technical assistance to our customers and field technicians, ensuring optimal performance of HVAC systems.Respond to customer inquiries and troubleshoot HVAC system issues via phone, email, and chatAnalyze and diagnose complex HVAC problems, providing accurate and timely solutionsGuide field technicians through technical issues and repair proceduresDocument all customer interactions, technical issues, and resolutions in the company's CRM systemStay up-to-date with the latest HVAC technologies, industry standards, and best practicesCollaborate with the engineering team to improve product performance and customer satisfactionContribute to the development of technical documentation and knowledge base articlesEscalate complex issues to appropriate departments when necessaryQualificationsAssociate's degree in HVAC technology or a related field2-3 years of experience in the HVAC industry or technical support roleHVAC certification (e.g., NATE, EPA) preferredIn-depth knowledge of HVAC systems, components, and troubleshooting techniquesStrong analytical and problem-solving skills with attention to detailExcellent verbal and written communication skillsProficiency in using HVAC-specific software and CRM systemsAbility to read and interpret technical documentation and schematicsFamiliarity with industry regulations and standardsCustomer-oriented mindset with patience and empathyAbility to work efficiently in a fast-paced environmentStrong organizational skills and ability to multitaskAdditional InformationWhy Join Our Team?EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!In addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWork-life balance and flex timeSalary Range- $50,000- $90,000EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
