Company DescriptionTA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986.Company culture is intentional here at TA Services and our core values help guide us in the cultivation of that culture. We know how important it is to join a company where you feel valued and are given opportunities for advancement. That is why we give everyone the tools and training to reach their full potential! If you think TA Services could be a home for you, take a look at our five core values to check if your values align with ours:People First – Our people come first. We take pride in working together to create sustainable relationships.Service– Service is at the core of what we do and who we are. We are honest in our approach, genuine in our care, and thoughtful in our execution.Safety – Not silent nor second. Safety is engrained in our people, processes, and daily operations.Results – We create value-driven solutions that deliver extraordinary results.Innovation – Continuously adapting, we encourage great ideas to create solutions that matter.Job DescriptionBased in the “The Junction” area of Toronto, we are actively seeking a dedicated, experienced, Weekend Dispatch Coordinator for a part time position. The typical schedule for this position is Saturdays 8am to 6 pm and Sundays 8am to 2 pm. The role will involve facilitating the timely pick-up and delivery of shipments while maintaining 24/7 communication with our esteemed customers and carriers. QualificationsHands-on dispatch operations for full truckload (FTL) freight moving throughout North America.Display a strong sense of urgency when dealing with customers and account managers requiring dispatch updates.Ensure carriers have the appropriate details/instructions for pickups and deliveries.Update the TMS (transportation management system) with the appropriate load updates.Provide first-class customer service to Customer/Driver inquiries by email and telephone.Communicate with Drivers, Shippers, Receivers and Account Managers to provide and ensure accurate tracking updates.Qualifications and Skills Self-motivated and solid ability to work professionally and autonomously.Superior customer service and communication skills (both spoken and written).Excellent organizational and problem-solving skills.Ability to thrive while dealing with several tasks and multiple priorities.Post-Secondary Education preferredProficiency in MS Office applications.Experience:Experience in a Call Centre or Telemarketing environment.Experience within the transportation industry.Understanding of the truckload freight transportation industry.Knowledge of North American geography and roadways.This is a perfect weekend role for a reliable and detailed-oriented individual looking for the ability to work autonomously in a administrative role, in a state-of-the-art workplace (with full kitchen) and foot-thumping music that adds a fun vibe to the workday!Additional InformationAll your information will be kept confidential according to EEO guidelines.
