At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry. Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs. At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, comprehensive and competitive benefits plan, a hybrid work model and flexible work arrangements. We prioritise learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving. Join FSRA and help us shape the future of regulation for generations to come! Job Description: Purpose of Position Accountable for reviewing and analyzing licence and registration applications from provincial financial service intermediaries regulated by FSRA in order to authorize their approval or recommend denial. To provide information, advisory, consultation and training services to client applicants. Key Responsibilities Conducts reviews and analysis of licence and registration applications from financial services intermediaries (e.g. insurance agents, insurance adjusters, mortgage brokers) to identify issues, determine follow-up requirements, assess compliance with relevant sections of the respective acts, regulations and FSRA policies and requirements as part of the overall licensing and registration review process. Approves licence and registration applications that meet all application requirements or recommends denial of applications that do not comply with legislation/policies. Conducts research and analysis of issues identified during the process and prepares reports outlining policy, compliance, risk management and enforcement issues. Participates in the research and analysis of potential legal actions against licence and registration applicants and acts as an expert witness at legal hearings/court proceedings. Conducts analysis related to non-standard Errors and Omissions Insurance (E&O) and Continuing Education (CE) issues identified during the review of licence and registration applications, or those referred to Licensing; negotiates and prepares minutes of settlement and recommends the approval/denial of licenses; monitors course providers' websites and training materials to ensure compliance with legislation and FSRA requirements. Researches and determines nature of requests for information under the Freedom of Information and Protection of Privacy Act. Participates in the review and analysis of licensing and registration procedures, methods, systems and processes for the administration of applicable legislation. Provides information and advisory services to representatives of registrant or licence applicants as a follow-up to non-routine applications to facilitate compliance with FSRA legislated requirements. Provides advice and guidance to license and registration applicants and/or their representatives related to licence and registration requirements and application processes and the interpretation of relevant legislative and FSRA policy provisions. Provides information to licence and registration applicants and/or their representatives related to licence and registration requirements and application processes, and the interpretation of FSRA legislation, policies and procedures. Develops and presents seminar and training presentations to stakeholder groups and participates as a FSRA representative at conferences. Conducts field audits of life insurance agents related to the Life Licence Qualification Program. Collaborates with team members on projects. Telephone communication with licensing applicants. Other duties as assigned. Qualifications Education and Experience Degree in business administration, public policy or a related field and/or related experience. A minimum of 3 years of related experience preferably in the area of regulatory licensing and approvals. Knowledge and Skills Legislation administered by FSRA (e.g., Insurance Act, Co-operatives Act, Credit Unions and Caisses Populaires Act), and knowledge of current issues and trends related to the licensing/registration and enforcement of client financial services sectors. Freedom of Information and Protection of Privacy Act (FIPPA) to research and prepare responses for information inquiries. Principles and practices of risk control models, analytical methods and compliance measure to assess eligibility for licences/registration and to develop recommendations. Demonstrated skills/experience in the interpretation and application of legislation/policies within a regulatory environment. Analytical and problem-solving skills to review and analyze licensing applications and develop relevant recommendations. Proven judgement and analytical skills to assess compliance/non-compliance with legislation in the review of licence applications. Interpersonal and collaboration skills to work in a team environment. Facilitation, presentation skills and stakeholder management skills with ability to interface with staff and stakeholders at all levels. Ability to manage work to meet deadlines and manage multiple competing priorities effectively. Strong verbal communication and presentation skills to respond to inquiries, represent FSRA at meetings with clients and to act as an expert witness at legal hearings and in court proceedings. Written communication skills to prepare reports and correspondence. Proficient with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams) and other internal applications as required. Please note that this position will close at 11:59PM on June 9th 2025 Job Posting End Date: 06/09/2025 Job postings close at 11:59pm on the date noted. Compensation Grade: Grade 03-AMAPCEO Compensation Range: $63,718.00 - $88,178.00 Bargaining Unit: AMAPCEO Job Code: Job Code: 3A004 Employment Type: Regular Scheduled Weekly Hours: 36.25 FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code. NOTE: ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED The Financial Services Regulatory Authority of Ontario (FSRA) is a dynamic, innovative, independent and self-funded regulator of financial services and pensions. The organization promotes strong financial services and pension sectors while protecting the public interest. FSRA has responsibility for regulating property and casualty insurance (including auto insurance rates); life and health insurance; credit unions and caisses populaires; loan and trust companies; mortgage brokers; health service providers (related to auto insurance); and pension plans. We are building an agile, forward-thinking and collaborative culture, and FSRA is committed to encouraging innovation and competition, and promoting market integrity and stability. Joining FSRA is an exciting opportunity to help shape the regulator of the future.
