Job Description Area Parts & Service Manager – Pacific Zone Rank 5 Richmond, BC (Hybrid) Deadline: Please apply before May 30, 2025. The anticipated annual base salary for this position is $86,600 - $113,610. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications, as well as internal equity considerations. Toyota Canada Inc. (TCI) currently has an exciting opportunity for an Area Parts & Service Manager to join our Pacific regional office. This is a full-time permanent opportunity reporting to the Zone Manager of Parts & Service. The successful candidate will partner with Dealers within an assigned territory to discuss and process information and policies between TCI and various dealers and suppliers. In addition, the successful candidate will act as the face of the Toyota brand to the Dealer body. What We’ll Bring: Company & Culture A hybrid work environment A work environment built on teamwork, flexibility and respect Professional growth and development programs to help advance your career A focus on respect for people and continuous improvement Summer Hours – condensed work week during the summer Benefits Competitive compensation package including bonus Extended health care and dental benefits effective immediately Company pension plan with additional employer contributions Company demo vehicle Associate vehicle discount program Reimbursement programs (tuition & fitness) Paid holiday shutdown and competitive paid time off benefits Sabbatical leave program What You’ll be Doing: Dealership Fixed Operations Development Based on needs and priority – analyze, plan and assist Dealer management staff in Parts and Service business matters including operational analysis, staffing, and staff capability Follow up to ensure that dealers have implemented and maintain key programs, including but not limited to Toyota Service Management (TSM), and Total Quality Management (TQM) Liaise between the Parts Distribution Centre (PDC) and the dealerships on policy issues that require clarification Dealership Parts & Accessories Sale Monitor objectives and achievement of service and accessory parts sales Develop dealer processes for building parts sales within the service department Assist dealers in developing marketing plans to increase accessory visibility across the dealership Help design pay plan, processes, and training to maximize accessory sales Marketing Assist, where necessary, to ensure the Dealers develop and maintain an effective after-sales marketing strategy which is complementary to National and Zone marketing initiatives Other activities include but are not limited to: U.I.O. analysis to determine market potential and related sales and retention targets Effective use of marketing and merchandising programs Use of event marketing such as service clinics and second delivery nights Ensure adequate customer follow-up and retention systems are in place and properly utilized Promotion of vehicle customization and accessory sales (ADM) Warranty and ECP Monitor dealer receivables to ensure that claim administration is current Administer warranty labour rate applications to ensure the warranty and Extra Care Protection (ECP) reimbursement rates are current Enlist the assistance of and support the Field Warranty consultant to address claim administration problems and training needs Encourage the sale of ECP as a customer satisfaction and retention Tool. Customer Satisfaction & Dealer Image Identify Customer Satisfaction issues which are a result of Dealer Process, policies facility and staffing. Enlist the assistance of and support the Field Customer Relations Consultant in addressing these issues During regular dealer contacts, monitor housekeeping activities and the use of corporate image materials. Ensure after sales facilities and personnel portray a professional image as identified by the Dealer Image and Operating Standards Technical Support Ensure that the dealerships attend technical training, and that the dealership meets the TECSMART training standard Maintain TCI/dealership training records Encourage the regular submission of technical reports (Dealer product reports) Enlist the assistance of and support the Field Technical consultant to ensure that the dealer service equipment meets the TCI standards and overall dealer technical capability meets TCI standards What You’ll Bring: University/College degree/diploma in business or an automotive related discipline 6+ years’ experience in retail automotive service operations Experience at a managerial level is an asset Related experience at the automotive wholesale level is considered an asset Leadership, relationship-building and negotiation abilities Self-starter with excellent organizational and time management abilities. Proven analytical and problem-solving skills Strong presentation skills including the ability to influence large groups of people Excellent oral and written communication skills Proficiency with Microsoft Office Applications, specifically Excel Proven ability to initiate & improve work processes to increase efficiencies Ability to work extended hours and travel Must hold a valid driver’s license About Us Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives. What Sets Us Apart? A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility. What You Should Know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. #LI-SK1 #LI-Hybrid About Toyota in Canada Toyota has a proud legacy of over 50 years of operating in Canada with three affiliated companies responsible for the manufacturing, sales and financing of Toyota and Lexus vehicles in Canada. These are Toyota Motor Manufacturing Canada, Toyota Canada Inc. and Toyota Financial Services. From exhilarating design and revolutionary manufacturing processes, to innovations in safety and connectivity, we’re building vehicles that make our roads safer, our communities cleaner and inspire our customers and employees to make the most of every journey. On this site you can view open positions for both Toyota Canada Inc. and Toyota Financial Services. For open positions at our Toyota Motor Manufacturing Canada plant located in Cambridge, please click here. You can also learn more about all three companies below. Toyota Canada Inc. Toyota Canada Inc. (TCI) is responsible for the marketing, sales, distribution and customer service of Toyota and Lexus products and services across Canada. With our 287 dealer partners, we strive to deliver industry leading experiences for our customers. TCI’s head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, and Parts Distribution Centres in Toronto and Vancouver. Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario. At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is constantly seeking new ways to innovate by creating products and services that add value for our customers. Toyota Motor Manufacturing Canada Toyota Motor Manufacturing Canada (TMMC) is a world-class automotive facility with manufacturing plants located in Cambridge and Woodstock, Ontario. Having produced more than eight million vehicles, we are one of the largest Toyota Motor Manufacturing facilities in North America. Recent investments at its facilities in Ontario will allow for increased production of the top-selling Toyota RAV4 and RAV4 Hybrid models in addition to the Lexus RX 350 and RX 450H vehicles.
