Our client, a major bank in Canada, is currently hiring for Banking Support Officers to join their team in Edmonton, AB! The role would be fully in-office 5 days a week in downtown Edmonton.
Job Duties
The Banking Support Officer will administer the processing of any transactions that support the Banking Centres and Broker Network through ACME solutions and other processing tools. This includes, but are not limited to, activities related to Payments (wires, EFTs, cheques, bill payments, etc.), Broker Support (registered purchases, CANNEX, etc.), Deposits (remote deposit capture, NDDS, etc.), Cash Management products (CAFT, Business Online Banking, Online
Wires, Business Credit Cards, Corporate RDC), Registered Products (RRSP, RRIF, TFSA), and Estates. Banking Support Officers require a high attention to detail, an ability to manage high volumes of transactions on a day-to-day basis, and a blend of curiosity with critical thinking for success in role
Responsible for delivery of efficient and effective Banking Centre and Broker Support services. Some processes within this position’s area of responsibility are considered high risk and/or high client impact; this includes large dollar transactions, payment channels with no/limited recourse, and transactions with tax implications for clients.
Accountability #1 – Processing & Administration
• Complete assigned tasks within established Service Level Agreement (SLA) targets.
• Ensure policies and procedures are followed, escalating exceptions as required.
• Proactively participate, share and exchange ideas regarding potential procedure enhancements and best practices between management and peers.
• Minimize risk to the bank through compliance with policies and regulatory requirements in all areas of banking and operations.
• Ensure that the confidentiality of the bank and its customers in maintained by routinely securing all documentation during non-business hours and is aware of and adheres to employee Code of Conduct.
• Maintenance of long-term document control and electronic reporting for all applicable tasks.
• Special duties can be assigned for daily completion, as discussed with the assigned leader.
• Complete assigned tasks accurately and efficiently to ensure there is no negative impact that could result in losses for clients or the bank.
• Provide direct support to the Banking Centre and Broker Network, to enable them to deliver a “best in class” customer experience.
• Regularly review SLA targets in collaboration with individual leader to ensure client needs are met.
Accountability 2 – Problem Solving & Critical Thinking
• Active participation as an engaged team member to help problem solve and provide solutions to resolve outstanding items/issues.
• Demonstrate an ability to prioritize, pivot, and manage a variety of tasks throughout the day, asking for assistance as required from other Banking Support Officers or Sr Banking Support Officers.
• Dedication to consistent application of understanding on day-to-day transactions, flagging any changes that would best serve improvements to the team’s overall efficiency and effectiveness.
• Build an understanding of the processes and procedures including knowledge of the manuals, job aids, etc. that can be put into practical use and to support in the onboarding of other Banking Support Officers
Accountability #3 – Teamwork & Collaboration
• Treat all stakeholders with professionalism, dignity and respect, and support an environment where people can contribute and excel.
• Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings.
• Accept responsibility and accountability for actions and results.
• Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment.
• Make decisions guided by assuming positive intent, common sense, and sound business judgement.
• Prepare and regularly review annual goals and career development plan with manager/supervisor.
• Assist leaders with training and provide coverage during team members’ absence.
Qualifications
- 1-2 years' of back office experience - processing transactions to support banking centers
- Strong knowledge of Payments, Broker support, Cash management & Registered products (RRSP, TFSA, Credit cards, online banking transactions, wires, EFTs, cheques, bill payments)
- High volume transactions - ideally 50+ transactions a day as this will be during the busy season
- Strong communication - ability to work with key stakeholders internally and externally
Work Environment
Hours: M-F - 8am to 430pm
onsite - 5 days a week
Duration: 6 month contract to start with opportunity of extension OR conversion to full-time permanent
Pay: $25/hr
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Workplace Type
This is a fully onsite position in Edmonton,AB.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
