The Mobile Service Technician is a front-line representative of Peterbilt Pacific; responsible for inspecting, diagnosing, repairing and servicing mechanical and electrical systems and components of commercial transport trucks in remote locations. They are also responsible for growing the mobile service business, scheduling appointments, estimating work, and invoicing customers.
At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
Benefits
Extended Health & Dental Benefits
Premiums Paid by Employer
Employer Contribution Pension Plan
Growth Opportunities
Paid Training
Long term job security
Employee Assistance Program
Telus Health Virtual Care
Responsibilities
Work with our team of Journeyperson and Apprentice Commercial Truck Transport Technicians in servicing over 10,000 trucks per year
Utilize OEM specified diagnostic procedures to diagnose and repair defects on chassis and drivetrain systems in a timely manner
Perform diagnostic road tests
Tag warranty parts and customer parts as required
Participate in all training programs made available through Peterbilt Motors and outside vendors
Ensure job-site safety requirements are met including customer requirements such as COR Certification, drug testing, etc.
Adjust, repair and/or replace parts and components on all commercial transport truck and trailer vehicle systems in remote locations
Create maintenance plans and perform scheduled maintenance service, such as oil changes, lubrication and tune ups in remote locations
Accurately communicate diagnostics and repair plans with customers
Remain accountable to the Service Manager for all work performed
Create estimates and sell service work to customers
Escalate hard to diagnose concerns to appropriate channel
Schedule work with remote customers and grow the mobile service business
Make judgment calls on best repair plans, i.e. towing or repairing on-site
Travel to remote locations to perform maintenance, diagnostics, and repairs
Maintain assigned Mobile Service Truck
Complete understanding of Peterbilt, PACCAR and vendor warranty coverages, so that the correct warranty vs. customer pay determination can be made without supervision
Invoice customers for service work, including receiving payment
Other duties and projects, as assigned
Qualifications
Completion of a four-year Truck and Transport Technician Apprenticeship
Red Seal Trade Certification
5+ years of Peterbilt service experience
MVI Certification
Valid class 1 OR 3 Driver’s License with air brake endorsement
Beginner or Intermediate First Aid Certification
Cummins Midrange, Heavy-Duty and Natural Gas Engine Certifications
PACCAR MX Engine Certification
Peterbilt 300-Level Electrical Certification
A self-starter with an intrapreneurial mindset
High level of communication with the ability to speak to customers and effectively explain complex failures and repair plans
Good written and verbal communication skills
Detail oriented
Superior mechanical aptitude with an in-depth knowledge of heavy-duty truck repairs
Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
Ability to make complex decisions under pressure with no supervision
Conflict de-escalation, customer service, and customer empathy training is an asset
Strong computer skills, including DSI/Blaze, Decisiv, Cummins Insite, PACCAR DAVIE4, Bendix A-COM, Eaton SR4, Wabco Toolbox, etc.
Compensation Rate
$44.26 - $49.18 per hour
Additional hourly premiums for Class 3 Licence and Commercial Vehicle Inspection Certification
Pay rate will be determined based on previous experience, relevant certifications and skill level
