Synopsis of the Role As part of the Client & Partner Delivery team, you will play a dual role, managing projects to ensure that project activities and timelines are met, while also serving as a Scrum Master, facilitating agile processes and removing impediments for the development team. This includes identifying critical capabilities, project resources, budgets, and critical path issues, and reporting to project sponsors/project team. You will act as a liaison to project sponsors and key stakeholders, ensuring that projects are completed and meet business requirements, while leveraging technical expertise for project planning, resource management, system/technology/validation testing, and implementation planning. Your goal will be to provide excellent customer experience, meet or exceed overall company health index targets, and achieve our business transformation objectives by delivering quality output, meeting timeline commitments, and customer requests. Additionally, you will foster a self-organizing, high-performing team environment, ensuring adherence to Scrum principles and practices. What you’ll do Interfacing directly with customers, Sales, and Consultants to determine project requirements and expectations. Interpreting and analyzing customer requirements and designing project criteria and specifications, including but not limited to: attributes, scorecards, special reports, data requirements, delivery requirements, output requirements, and labeling and shipping instructions. Conducting client walkthroughs on Business Requirements, products, output, and output layout. Facilitating connectivity discussions with the customer, IBM, and Technical Equifax contacts. Working across the business to coordinate the successful delivery of all major client projects in line with agreed project plans. Assembling the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing a schedule to ensure timely completion of the project. Identifying critical capabilities, project resources, budgets, and critical path issues, and reporting to project sponsors/project team. Ensuring project activities, timelines, and budgets are met. Developing strong, credible working relationships with internal stakeholders, working proactively to provide solutions. Maintaining up-to-date knowledge of Equifax products and services, together with the market and regulatory conditions in which the company operates. Reviewing agreements, interpreting billing requirements, and capturing pricing information for proper billing of projects. Obtaining billing requirements, ensuring proper and timely billing of completed projects. Investigating and interfacing with all internal groups to resolve client issues, responding to client inquiries/requests, and obtaining information pertinent to projects on hand. Creating and submitting High-Level Estimates to the Pricing Department for custom projects. What experience you need Successful candidates will have 5-9 years of experience in a combination of project management, Scrum Master, and business analysis roles in a fast-paced production environment, with a strong emphasis on client experience. Excellent verbal and written communication skills. Strong technical background, detail-oriented, and excellent problem-solving abilities. In-depth understanding of Agile and Lean methodologies, including Scrum. Self-motivated problem solver who thrives in a dynamic and customer-focused environment. Strong organizational and troubleshooting skills with attention to detail. Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adapt to change. What could set you apart If you have done Scrum Master role and your able to wear different hats between Delivery and Scrum If you have removed impediments or obstacles that hinder the development team's progress. If you have worked on continuous improvement within the team and the organization. Introduced and led new processes and implemented new technologies Primary Location: CAN-Toronto-5700 Yonge Function: Function - Project, Program and Process Management Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).
