Our Worldwide Operations network delivers millions of packages and smiles to
Amazon customers every day. We are looking for motivated, customer-focused
individuals who want to join our team as an Operations Manager.
In this role, you will play a key part in maintaining our customer expectations
to ensure customer orders are delivered at the right time, to the right
location. You will lead and develop a team of salaried and hourly talent. You
will be responsible for engaging your team during their shifts to maintain the
highest levels of safety, quality, attendance, and performance. To achieve this,
managers are expected to provide their team with the tools needed for success
while driving improvements through data-driven decisions and analytical
problem-solving.
Our Operation’s workflow has three major components: First mile - where the
product is housed and ready for order; Middle mile - where the order is hauled
to your area; and Last mile - when the product is delivered to the customer’s
door. Please note that all workflows have slight building variations, but one
thing is constant: our vision and dedication to the customer.
Key job responsibilities
- Support, mentor, and motivate your team
- Lead large-scope projects with site and regional impact
- Create and implement productivity plans through forecast reviews, determining
productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Ops Integration, Loss
Prevention and Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and
frequently push, pull, squat, bend, and reach, as well as continuously climb and
descend stairs
- Work in an environment where the noise level varies and is subject to variable
temperatures and weather (delivery stations include outside loading departments,
and grocery locations include refrigerated environments)
- Work a flexible schedule (weekends and/or overnight shifts)
