The Human Capital (HC) team at PwC Canada includes Human Resources, Learning & Development, and Talent Management professionals. The HC team's vision is to attract, develop, reward and manage diverse and authentic leaders, at all levels, who build strong relationships and serve our clients well. We do this by partnering with our business leaders to engage and retain our people through listening to their needs and designing innovative people solutions. Our goal is to ensure PwC remains an employer of choice and delivers a unique people experience. The Strategy and Leadership (S&L) L&D Senior Manager will support the development pillar’s vision of driving value to our people, business and clients by fostering a culture of continuous learning. They will cultivate an environment where education, coaching and teamwork are valued and our people actively seek challenging opportunities to learn and develop to their full potential. The S&L L&D Senior Manager is responsible for formulating, recommending and executing on a strategic plan for firm-wide business skills development. This includes assessing, designing, developing and implementing learning solutions, from inception through to business impact, to support the cultivation of business skills within our organization. (Examples include, but are not limited, to client relationship skills, onboarding of new joiners, PwC Experience, sales and relationship management, communications skills, management skills etc). An added part of their role will be to reimagine the possible and look for new ways to innovate and transform the programs within Strategy and Leadership and the greater L&D Dev Pillar.
Meaningful work you’ll be part of
As a Learning and Development Senior Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service, and operational efficiency. Responsibilities include but are not limited to:
Formulating, recommending, and executing on a strategic plan for firm-wide business skills development
Assessing, designing, developing, and implementing learning solutions to support the cultivation of business skills within our organization
Reimagining and innovating program offerings within Strategy & Leadership and the greater L&D Development Pillar
Identifying, building, and managing relationships with key stakeholders, including the business and Human Capital
Understanding business unit strategies and contributing to the development of a learning plan to support these strategies
Identifying learning and performance needs and implementing effective learning approaches and educational technologies
Researching and providing thought leadership on business skills development
Evaluating and assessing the effectiveness of learning strategies and recommending changes
Sourcing, negotiating, and working with outside suppliers to develop cost-effective programs
Managing and accounting for project budget
Overseeing or organizing/delivering instructor briefings, skills training, and train-the-trainer events
Determining compliance and metric information required and analyzing results to determine appropriate action
Coaching, managing, and developing other L&D managers and project planners
Leveraging the PwC Global Network to share ideas, best practices, and content
Experiences and skills you’ll use to solve
A post-secondary education, ongoing learning efforts, and professional membership that demonstrate a commitment to the Human Capital profession and the ability to acquire and apply commercial and technical expertise
Knowledge of adult learning theory; learning needs and performance gap analysis; content development routines; instructional design; and assessment/evaluation of learning
Understanding of the strategy and priorities of the business and how they translate into learning & development priorities
An open and consultative mindset to look for innovation, change, agile thinking, and adaptability
Knowledge of business skills frameworks and methodologies
Team player with excellent consulting skills, strong oral and written communication, and a senior presence
Strong interpersonal skills including the ability to maintain collaborative relationships
Development of self and others through on-the-job coaching and performance management
Strong project management skills, including the ability to prioritize multiple projects, work to tight deadlines, and align resources to ensure priorities are met
Understanding of change management issues and ability to work with technology or learn new software
PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.
This is a 12-month full-time contract opportunity
Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
