Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way. Job Description: The On Site Support (OSS) team is responsible for overall End User Computing support encompassing desktop hardware, operating system, enterprise application software, peripherals and mobile devices. This team primarily ensures successful delivery of End User Computing services to our client through measured service response and service restoration targets. In addition, the team fulfills client service requests, change orders, and hardware/operating system upgrade. Problem solving is a key component of the role; the incumbent must be able to identify and understand the problem then determine the best way to discover, implement and test the solution to ensure complete and proper resolution. Main Accountabilities: Deployment of Windows and Mac PCs for end users; executing these upgrades in accordance with pre-determined timeline and processes. Execute PC refresh strategy. The incumbant will organize desktop and notebook hardware refresh activity for end users and execute these refreshes in accordance with pre-determined schedule. This requires coordinating and scheduling the refresh work activity to meet end user availability, and following established procedures for hardware device refresh. This includes configuration of standard desktops/notebooks and the effective maintenance of inventory records. Troubleshoot and provide post upgrade support to clients, ensuring they are up and running quickly following their upgrades. Provide inventory control and lifecycle asset management for end user computing devices. The incumbent will be required to effectively manage the assets in our inventory control system. Execute PC refresh strategy. The incumbant will organize desktop and notebook hardware refresh activity for end users and execute these refreshes in accordance with pre-determined schedule. This requires coordinating and scheduling the refresh work activity to meet end user availability, and following established procedures for hardware device refresh. This includes configuration of standard desktops/notebooks and the effective maintenance of inventory records. Participate in key software and hardware deployment projects. The incumbant will work as part of broader technology initiatives and implementations sponsored by other areas of Enterprise Services, playing a service deployment role for those major implementations. Examples include: PC operating system upgrades, security software upgrades, major enterprise application rollout, major hardware upgrades and/or rollouts. Knowledge/Skills/Experience/Competencies: Demonstrated knowledge and skills with PC operating systems (Windows and Mac), their setup and configuration, computer hardware repair, and device connectivity (TCP/IP, network adapter configuration). Good understanding of network (WAN, LAN, VPN) and telephony systems. Working knowledge of enterprise software tools such as MS Office365, Lotus Notes. Proven customer experience, practiced communication skills, both verbal, and written. Understanding of Microsoft Active Directory Services and Systems Centre Configuration Manager (SCCM) is an asset. Ability to multitask, plan, prioritize and achieve goals in an efficient and productive manner. Required to receive Government Clearance to access and support all machines and have access to the various restricted OSS locations. What's in it for you? At Sun Life, you will be joining a purpose driven organization focused on helping Canadian’s achieve lifetime financial security and live healthier lives. As a student, you’ll make a real impact by contributing to meaningful work, gaining valuable experience and actively working towards your team’s goals. You’ll join our unique student culture, designed to help you grow both personally and professionally beyond your role. We offer professional development workshops, student awards, socials and many more exciting opportunities. We are honored to be recognized as Canada’s Best Employers for Recent Graduates and Canada's Best Workplaces by Great Place to Work in 2025. Your student journey is just the beginning and we're proud to help many who choose Sun Life to transition into permanent roles after graduation. The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for. Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Job Category: Temporary Employee Posting End Date: 22/05/2025 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers
