Company DescriptionHere’s your opportunity to join a growing company in the rapidly evolving health care sector. Spectrum Health Care is currently seeking an experienced Senior Operations Specialist for a one-year contract position. The successful candidate will be responsible for driving leading practices to enhance service quality and delivery while identifying and leveraging synergies and optimizing efficiency and profitability.With over 40 years of experience delivering innovative home health care and specialized services, Spectrum Health Care is blazing a trail of positive health system change. If you are a seasoned operations leader with a commitment to operational excellence, we want you on our team. Job DescriptionManages enterprise-wide workflows, actively monitoring performance and implementing process and operational improvementsInvestigate root causes and work with cross-functional teams to provide analysis and recommendations for business operations improvementLeverage project management methodologies including Lean principles and execute Kaizen events as necessary to create a value stream to ensure operational excellence through efficiencies, standardization and cost containmentCollaborate with business leaders, teams and functions to understand the business and develop scalable business models to support strategic goalsActively review business processes and make recommendations for improving overall efficiencies leveraging divisional synergies to enhance the company structureSchedule and prioritize tasks and responsibilities to meet the changing needs of the business, including process improvement, and ongoing support around reporting and analysisProvide analysis, design, implementation and documentation support to project and technology teams on various business and technology initiatives, supporting multiple lines of business with diverse operations and technologiesImplement KPIs, Daily Management Systems, Visual Management tools, and Standard Work frameworks to improve operational efficiency and cross-functional alignmentEstablish operating cadences for operational reviews, ensuring data-driven decision-making at all levelsUtilize predictive analytics and performance dashboards to track KPIs, optimize resource allocation, and identify emerging trends in operational efficiencyFacilitate Kaizen events, Value Stream Mapping, and structured problem-solving workshops, empowering teams to identify waste, streamline workflows, and drive continuous improvementCollaborate with IT and digital teams to integrate Lean systems with automation, business intelligence, and predictive analytics for enhanced operational insightsFacilitate change management programs, ensuring smooth adoption of new Lean systems, processes, and service delivery modelsDevelop and lead training programs to build a culture of Lean thinking, operational excellence, and continuous improvementPrepare reports and analyze contact centre data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfactionQualificationsPost-secondary degree (B.Comm, HBA, MBA)8+ years of experience in Project, Business, and/or Operations Management in a healthcare settingExperience in Call Centre / Contact Centre management and operationsExperience with business and healthcare technology platforms (i.e. EHR, ERP)Lean Six Sigma, Black Belt is considered an assetA data driven mindset with the ability to run/interpret analytics and identify trendsStrong project management skills, including process flows and mapping, requirements and gathering techniques and conducting structured analysisAdvances computer skills with proficiency in MS Office: Excel, Word, PowerPoint and Visio#corp_shc
