The Opportunity The Manager of Disaster Recovery is a pivotal role responsible for leading and shaping an effective Business Continuity/Disaster Recovery (BC/DR) program, ensuring the resilience and availability of critical applications, systems, networks, and information assets. Coordinate programs for Global Standards compliance, integrate disaster recovery needs with IT teams, and lead all aspects of recovery documentation. The manager is tasked with working alongside business units to document recovery strategies and coordinate alternate work areas, ensuring minimal disruption during business interruptions. Additionally, the role requires developing and conducting BC/DR exercises aligned with global standards, offering oversight for exercises conducted by IT teams. Superb communication skills are critical for delivering a comprehensive DR/BC resilience plan. Responsibilities: Run the BCM Program Lead, shape, deliver and maintain a practical and effective Disaster Recovery program that ensures our critical services, systems, networks and information assets are available whenever our business clients need them. Work with IT and Project Management colleagues and vendors to ensure required technical assets are resilient and systems are built with DR requirements embedded. You’ll be a DR Subject Matter Expert on projects that use various project management methodologies and current technologies. Work with incident management and other BC/DR professionals across the company in delivering and gathering timely information and providing guidance while handling the response to planned or unplanned events. Develop, schedule and conduct DR exercises in accordance with segment goals and Global standards. Leverage Manulife’s global scale and work with IT partners worldwide to constantly improve the exercise process and recoverability of systems. Help engage business users to participate in exercises. Develop and maintain recovery plans in an enterprise BCM planning system. Adhere to global standards and collaborate with colleagues within the organization. Work with other IRM teams to identify areas of program improvement and drive execution through special projects and general working sessions, including but not limited to gap analyses and mitigation, improvement of tools and processes, etc. Provide reporting metrics/analytics including Key Risk Indicators, compliance reporting and dashboards. What motivates you? You obsess about customers, listen, engage and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone. What we are looking for 8-10 years’ Disaster Recovery experience encompassing all aspects of data centre infrastructure including core infrastructure, network, storage, etc. University Degree preferred. Understanding of Cloud technologies and recovery alternatives. Experience using Fusion Risk Management tool an asset. Financial Services industry experience preferred. Professional certification in BCM – ABCP, CBCP, MBCI or MBCP a plus, but not a requirement. Strong communication skills (oral and written). Proven track record to establish relationships, engage and influence others. Achievement oriented with confirmed project management skills and the ability to work independently and as part of a team, leading multiple priorities within tight deadlines while maintaining a professional and friendly attitude. Ability to work off-hours to help handle incidents or connect with colleagues in different time zones. Strong communication skills, including proven ability to be sensitive and professional when communicating across geographical and cultural boundaries. This Position Description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification. What can we offer you? A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities. Our commitment to you Values-first culture We lead with our Values every day and bring them to life together. Boundless opportunity We create opportunities to learn and grow at every stage of your career. Continuous innovation We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship We build a business that benefits all partners and has a positive social and environmental impact. #LI-Hybrid About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $94,220.00 CAD - $174,980.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
