Job Summary Job Description What is the opportunity? In this role, you will support the TMS Reporting & Control activities for the clients in the Securities Lending program at RBC Investor Services (IS). You will be responsible for assisting with new client set up and maintenance processes. Furthermore, the individual will help to continuously seek process improvements while ensuring strong operational risk controls. What will you do? Lead and support new client setup and maintenance processes to ensure accuracy of profiles in line with contracts, policies, and regulations. Provide support for ongoing satisfaction of clients by ensuring deliverables meet client needs and expectations. Support management of regulatory requirements, working with various stakeholders to complete investigations, analysis, and issue resolution. Liaise with Client Solutions to implement changes to promote understanding and ensure changes are properly implemented. Create and adhere to appropriate Key Performance Indicators (KPIs), incorporating them into daily activities to ensure quality and efficiency. Continuously identify opportunities to improve the team’s operational efficiency and mitigate the risk profile for both clients and RBC IS. Maintain desk operating procedures and all documentation relevant to daily operations for Reporting and Control. Work with both internal and external stakeholders to help deliver process improvements. Determining needs and suggesting solutions for administrative improvements in procedures, processes or systems to support other functions. What do you need to succeed? Must-have 3+ years of relevant experience within the financial or asset servicing industry Proven ability to work in a fast-paced environment and to communicate effectively on a global basis in cross functional teams Advanced MS Office skills: Excel (Macros, pivot tables, vlookup, etc.), Acces, beginner knowledge of SQL In depth knowledge of custody and TMS products (Securities Lending, Investment Finance, Cash & FX) Familiarity with regulatory requirements applicable to IS clients Project Management – Beginner knowledge Nice-to-have Knowledge of Securities Lending and investment finance Knowledge of global custody platforms Innovative and strategic thinker Strong problem solving skills and a high attention to detail What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate. Opportunity to obtain hands-on experience throughout your role Working with an exciting, close-knit, supportive & dynamic group Opportunity to collaborate with other business segments within the bank Excellent career development and progression opportunities A comprehensive Total Rewards Program including bonuses and flexible benefits Competitive compensation Job Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2025-05-13 Application Deadline: 2025-05-24 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
