Your Moneris Career - The Opportunity You will manage the leadership of the enablement of the Moneris products with all clients. This Client Consulting team consist of regional teams of Client Consultants and a centralized Solution Implementation team that manages the integration, validation and certification of our client solutions. The team supports the customer solutions throughout the lifecycle, from initial engagement, implementation and ongoing engagement for customer solutions issues and solutions currency. This role must also work across the Moneris organization to develop strategies and processes for working with the sales team, partnerships team (ISV and VAR) and technology teams for supporting client integrations. Location: You will be based in our Toronto office and will work in a hybrid work schedule. Reporting Relationship: You will report to the VP, Product - Large and Key Accounts (LAKA). Your Moneris Career - What you'll do Develop a holistic strategy with the Sales, Partnership and Technology for engaging and managing clients for selling and promoting the Moneris products. Partner with Sales in the development of proposals and RFP responses, and strategies for clients’ communication, to be ensure the Moneris products align with the customer requirements. This includes identifying revenue opportunities based on customer projects. Ensure the omni channel integration experience for Moneris clients to reset the baseline for ease of integration into the Moneris products. Use the insights obtained from the customer interactions to influence the product roadmaps and Moneris processes. Develop skills on our client Consultants team to understand the industry and goals of the payment industry so they can enhance their customer engagement. Engage Technology Leadership team and drive change to support complex, unique and custom integration projects. Support customer management for any production issues and escalations Project Management initiatives including business wins requiring additional guidance and support. Report project progress, and escalating any issues. Perform other tasks, as required Your Moneris Career - What you bring Bachelor’s degree (Computer Science/Information Technology) or in a related field 10+ years of technical sales support experience, with the expertise to support and lead both pre and post-sales activities 5+ years of leadership/ people management experience Must have experience in payment processing industry, processing infrastructure, and related technologies Understanding of communication protocols, application API, and solutions architecture is considered an asset Fluent in English (reading, writing, and verbal)Bilingual in French is considered an asset Strong business acumen to assess the business and lead us forward Leadership and Coaching Skills Your Moneris Career - What you get Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA) RRSP matching & defined contribution pension plan Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days) Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers #LI-Hybrid #TECH-IND Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities. We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role. Moneris is Canada’s largest provider of innovative solutions for mobile, online, and in-store payments, processing more than one in three transactions. Serving businesses of every size and industry, Moneris offers hardware, software and solutions to help transform the way businesses grow and operate, in payments and beyond. At Moneris, we’re a team dedicated to making an impact, creating growth opportunities, and making connections with our customers and each other. When we work together, we learn from each other to become better problem solvers, better co-workers, and better people. It is through collaboration that we can continue innovating to best meet the needs of Canadian business owners. Moneris.com/careers Join our Talent Community.
