Job Description Department: Resident Services Position: Resident Services Scheduling Coordinator: Status: Permanent Part Time (37.5hrs bi-weekly) Date Required: ASAP This position is responsible for scheduling, payroll entry and other administrative and clerical activities for Resident Services Scheduling, including, responding to telephone calls, filing, photocopying, word processing, etc. RESPONSIBILITIES INCLUDE (but are not limited to): Develop and maintain excellent open lines of communication with staff, supervisors and managers, other departmental managers/supervisors and other staff doing replacement scheduling during off-hours. Maintain employee demographic information. Provide reports and information related to attendance and other Human Resources related matters, i.e., lateness, occupational health, etc. Liaise with Human Resources for selection and recruitment (internal and external). Assist with respect to daily correspondence, mail, filing, and follow-up documentation retrieval. Write and /or prepare correspondence, memoranda, reports and other documentation as required. Participate in a variety of projects; gather and analyze data; prepare recommendations; as required. EXPERIENCE & EDUCATION Minimum Post Secondary Education required with a degree or diploma in a related field, i.e. Business Management / Administration Minimum 1-2 years experience working in a scheduling coordinator or office administration role. Advanced computer skills including ability to work in Word, Excel, punch card, scheduling and payroll databases. Demonstrated ability to organize work to meet competing demands on time. Understanding of application of collective agreements as it impacts payroll an asset. COMPETENCIES (Behavioural & Technical Skills) Excellent organizational, observational, interpersonal and communication skills (written and verbal). Strong documentation skills. Able to produce reports on excel and set up systems for scheduling. Ability to Multitask and Prioritize and a strong attention to detail Ability to demonstrate positive and pleasant demeanor & able to handle difficult situations in a professional manner Demonstrated excellent attendance record Works independently as well as within a team Time Type: Part time Extendicare is a leading provider of care and services for seniors across Canada. We deliver quality care to meet the needs of a growing seniors’ population. We also provide management and consulting support through a range of services, including recruitment and building strong, qualified teams, to a network of independently owned long-term care and retirement homes. Our Mission “Helping People Live Better.” We help our residents and clients live better by promoting quality of life. We create remarkable moments through highly engaged and motivated team members. Stakeholders know this because we continuously measure, improve and publicly share our performance. Our Vision Our vision is to be the best senior care and services company in Canada. Our Values At Extendicare, we value our customers and our team who cares for them. We are committed to treating them with dignity and respect in an atmosphere of compassion. As health care professionals, we take pride in being responsive to the needs of those who rely on us. Customer Satisfaction. We strive to provide care and services to our customers which exceed their expectations. Excellence. We believe aspiring to excellence leads to continuous quality improvement in our provision of care to residents. Respect. We value each employee, encourage equal opportunity for growth and recognize achievement. Integrity. We believe in honesty and fairness in our relationships with others. Accountability. We believe we are accountable for the quality of services we provide to our customers. Communication. We listen to each other and foster open and honest communication. Teamwork. We believe that working as a team creates an environment that allows us to reach our potential. Environment. We believe that environmental issues should be integrated into business decisions that promote environmental protection, preservation, safety and a homelike atmosphere.
