ABOUT EVENTCONNECT
At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnect, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.
EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. These values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.
EVENTCONNECT OFFERS
Competitive salary and benefits
Casual but energetic work environment made for today’s workers
Performance-driven culture
Growth opportunities
IT equipment provided
A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
ABOUT THE ROLE
As an Account Manager, you are our Event Owners' first point of contact. You will have the opportunity to leave a positive first impression of our organization, leading to year-over-year growth and lasting partnerships.
As an Account Manager, you will work with an internal team to grow accounts and build strong partner relationships. Providing a high and consistent level of service and strategy that will allow for revenue growth, room night sales, referrals and client retention within your book of business. In doing so, you will strive to be a part of an industry-leading Account Management team that is built around the fundamentals of reliability, innovation, professionalism, integrity & teamwork. Account Managers are the catalyst to uniting the event industry on a single platform that powers amazing experiences”.
RESPONSIBILITIES
Drive account growth focusing on year-over-year increases through strategic planning, negotiating contracts and upselling products to maximize revenue, room nights and reservations per travelling team
Develop strong partner relationships by staying in constant communication to ensure day-to-day and long-term needs are met
Understand partner's business objectives, challenges, and market trends to provide strategic recommendations and solutions that align with their goals
Perform reviews regularly with partners to evaluate their satisfaction, identify areas for improvement, and uncover opportunities for growth
Manage partner expectations while providing exceptional customer service
Forecast and monitor account metrics to ensure key performance metrics are met
Liaise with internal teams and execute operational tasks to ensure customer commitments are met
Facilitate software training on internal platforms in order for partners to operate and expand their business using the EventConnect software.
Collaborate with clients and internal development team to maintain and grow EventConnect software
Perform administrative tasks such as complimentary rooms, preparing partner strategy documents, partner software setup up and CRM management
Execute and manage partner portfolio including, any escalations, event projections and risk management, event renewals and partnership retention
Contribute to maintaining and building “best practices/ training material”
QUALIFICATIONS
University or College degree
Proven track record with a strong focus on account management, presenting and meeting with partners, and the ability to retain and grow partnerships.
Over 5 years of account management experience in the sports, technology, marketing and/or hospitality industry
Knowledge of the youth & amateur sports industry, including a focus on a specific sport
Knowledge of the hotel industry, brand standards & hotel contracts is an asset
Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
Ability to work independently as well as a team player
Ability to multitask and be agile in a fast-paced environment
Accepts and welcomes new challenges
Attention to detail is crucial
Strong problem-solving skills and ability to collaborate with others
CRM experience is preferred (Zendesk, Hubspot, Etc.)
Comfortable working with proprietary software
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply, Only those selected for screening and an interview will be contacted.
